Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Valerie Kane

Des Moines,IA

Summary

Dynamic and detail-oriented professional with extensive experience at Woodlands Creek Senior Living, excelling in customer service and food safety compliance. Proven ability to enhance operational efficiency and foster team collaboration, ensuring timely meal delivery and high customer satisfaction. Skilled in time management and maintaining strict hygiene standards, contributing to a positive dining experience.

Overview

34
34
years of professional experience

Work History

Dietary Aide

Woodlands Creek Senior Living
06.2023 - 06.2025
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
  • Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
  • Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
  • Upheld efficiency of meal services by pre-setting tables before patients arrived.
  • Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
  • Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
  • Ensured timely meal delivery to patients, enhancing their dining experience and satisfaction.
  • Engaged with patients to receive direct feedback on meals, using insights to improve meal plans.
  • Cleaned and organized kitchen, dining and service areas.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

Seasonal PVD Driver

UPS Freight
10.2020 - 01.2025
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Ensured safety by rigorously complying with traffic regulations.

Delivered goods and products to customer on time and in excellent condition. Met UPS Driver at designated location, unload, sort packages into personal vehicles, and storage units to continuously deliver from. Using UPS device, following UPS route log to efficiently deliver packages to residents. Pick up packages from residents and deliver to designated UPS HUB. Help other drivers deliver packages until all packages are delivered.

Lead Processor/Trainer

Stuff Etc Quality Consignment
03.2017 - 08.2019

Build inside of store from empty shell to opening. Built racks, lozier shelving, wood shelving, counters, tables, security cases, walls. Priced, processed, and moved all product out to sales floor for grand opening. Worked in all areas of the store, focusing on processing hard goods to move to sales floor. Processed 50+ totes, tagged & separated by department, to be moved to the sales floor daily. Trained new hires. Implemented tote rotation method to make processing more efficient and productive. Sorted, stacked, and stocked totes to be processed in order according to dates received. Implemented a rotation and tote placement method to increase production by placing totes where processors had easier access to the work. Implemented a efficient means of helping with loss prevention.

Apparel Team Lead

Kmart, Sears Holding
06.2012 - 03.2017
  • Managed daily operations, including opening and closing procedures, cash handling, and employee scheduling.
  • Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
  • Provided superior customer service leadership by greeting and assisting customers.
  • Conducted regular performance evaluations for team members to identify areas of improvement and establish clear goals for advancement.
  • Implemented creative merchandising strategies to highlight promotional items and drive sales growth.
  • Assisted in implementation and maintenance of planograms.
  • Resolved customer complaints promptly, ensuring satisfaction while maintaining a positive brand image for the company.
  • Improved customer satisfaction by providing superior service and product knowledge to assist customers in making informed decisions.
  • Fostered a positive work environment by consistently recognizing exceptional performance within the apparel department.
  • Developed strong relationships with vendors, negotiating competitive pricing and securing timely deliveries of new products.
  • Assisted in the hiring process for new team members by conducting interviews and evaluating candidate qualifications.
  • Opened and closed store under specific direction of store manager.
  • Coordinated seasonal floor sets to ensure timely transitions between collections while minimizing disruption to the shopping experience.
  • Operated cash register and scanner to itemize and total customers' purchases, collect payment from customers and make change and bag merchandise.
  • Enhanced overall store appearance by maintaining clean, organized displays and ensuring merchandise was properly stocked.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Store resets, lead for Mens, Boys, Team Sport, Hosiery, and Jewelry Departments. Performed audits, plan o grams, ad sets, online orders and layaway.

Owner/Cleaner

Kane's Kleaning Service Commercial and Residential
06.1991 - 06.2004
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

Incentive International Packer/Trainer

Land's End
08.1991 - 02.2004
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Trained new hires for 7 years.
  • Hand Packed all international orders, signed all paperwork, labeled, and sent to shipping floor for 7 years.
  • Job shared in embroidery for 1 year.
  • Job shared in returns for 3 years.
  • Job shared in Picking 1 year.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.

Education

Participated in The Office Education Program

Theodore Roosevelt HS
Des Moines, IA
06.1977

Skills

  • Time management
  • Problem-solving
  • Cleaning and sanitizing
  • Customer service
  • Verbal communication
  • Team collaboration
  • Detail-oriented
  • Relationship building
  • Flexible schedule
  • Computer skills
  • Issue resolution
  • Food delivery
  • Workload management
  • Scheduling and planning
  • Attention to detail
  • Multitasking
  • Organizational skills
  • Task prioritization
  • Decision-making
  • Active listening
  • Health code compliance
  • Customer satisfaction

Accomplishments

Implemented a system to effectively and efficiently increase production of product moving to the sales floor without losing quality in production at Stuff etc. Also implemented a system to effectively and efficiently eliminate a majority of loss in products and profits.

Timeline

Dietary Aide

Woodlands Creek Senior Living
06.2023 - 06.2025

Seasonal PVD Driver

UPS Freight
10.2020 - 01.2025

Lead Processor/Trainer

Stuff Etc Quality Consignment
03.2017 - 08.2019

Apparel Team Lead

Kmart, Sears Holding
06.2012 - 03.2017

Incentive International Packer/Trainer

Land's End
08.1991 - 02.2004

Owner/Cleaner

Kane's Kleaning Service Commercial and Residential
06.1991 - 06.2004

Participated in The Office Education Program

Theodore Roosevelt HS