Valerie Kerchner
York,PA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
York Water Company
York, PA
07.2019 - Current
- Provided solutions for the many questions customers had.
- made appointments for various reasons such as: meter exchanges, start reads, noise in line, turn offs, and etc.
- took customers payments
- Provided exceptional customer service to ensure customer satisfaction.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Back up to Head Cashier
York Water Company
York, PA
07.2019 - Current
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Daily reports
- Monthly reports: misapplied and unapplied accounts
- Work with the accounting department to find and fix errors.
Manager/Trainer
Unique Physique Fitness Ctr
York, PA
02.1993 - Current
- Provided guidance and support to team members on a daily basis.
- Advised customers on appropriate exercises based on their individual fitness goals.
- Researched industry trends in order to keep up-to-date on best practices for running a successful business.
- Managed daily operations including scheduling classes, trainings, events; booking appointments; and handling payments.
- Organized special events such as fitness competitions or charity fundraisers at the gym.
- Conducted regular inspections of the facility to identify any maintenance or repair needs.
- Established relationships with local businesses in order to create promotional opportunities for the gym.
- Trained members proper technique.
- Taught group fitness classes: LesMills, BodyCombat, BodyStep, BodyPump, RPM and Grit
- Certified in Rock Steady Boxing and Brian Grant to teach and Train people with Parkinson's.
Education
Bachelor of Science -
UW-Stevens Point Wisconsin
Stevens Point, WI05-1998
Skills
- Adaptive team player
- Active Listening
- Tactful and diplomatic
- Account updating
- Data Entry
- Customer Service
- High-energy attitude
Timeline
Customer Service Representative
York Water Company
07.2019 - Current
Back up to Head Cashier
York Water Company
07.2019 - Current
Manager/Trainer
Unique Physique Fitness Ctr
02.1993 - Current
Bachelor of Science -
UW-Stevens Point Wisconsin
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