Valerie Krieger
2917 Della St. ,WI
Summary
Clinical Patient Liaison with a proven track record at Clearway Health, enhancing patient satisfaction through effective communication and problem-solving. Skilled in electronic health records and team collaboration, I streamlined care coordination and trained staff, ensuring exceptional service delivery and a welcoming environment for patients.
Overview
22
22
years of professional experience
Work History
Clinical Patient Liaison
Clearway Health
10.2022 - Current
- Facilitated communication between patients and healthcare providers to enhance patient satisfaction.
- Trained new Patient Liaison staff members, ensuring they were well-equipped to provide exceptional service and support to both patients and healthcare teams.
- Streamlined communication between patients, healthcare providers, and administrative staff for improved care coordination.
- Ensured positive patient experiences by maintaining a welcoming and supportive environment at the facility.
- Served as a primary point of contact for patients, addressing inquiries about medical services, insurance coverage.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions in a professional manner.
- Verified patient insurance eligibility and entered patient information into system.
- Delivered support to medical staff in completion of patient paperwork.
Pharmacy Operations Manager
Walgreens
08.2003 - 04.2024
- Streamlined pharmacy operations to enhance workflow efficiency and reduce wait times for customers.
- Led training programs for staff on inventory management systems and compliance regulations.
- Developed and implemented standard operating procedures to improve medication dispensing accuracy.
- Oversaw daily pharmacy activities, ensuring adherence to safety standards and quality control measures.
- Mentored junior staff in best practices for customer service and pharmaceutical care delivery.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
Education
Associate of Science - Marketing
Mid-State Technical Collage
Wisconsin Rapids 05-2006
Skills
- Data entry proficiency
- Assertiveness
- Healthcare
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Customer follow-up
- Electronic health records
- Phone and email etiquette
- Insurance billing
- Information collection
- Teamwork
- Time management
- Problem-solving abilities
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteTimeline
Clinical Patient Liaison
Clearway Health
10.2022 - Current
Pharmacy Operations Manager
Walgreens
08.2003 - 04.2024
Associate of Science - Marketing
Mid-State Technical Collage