Arianna Parks
Athens,GA
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and customer service.
Overview
4
4
years of professional experience
Work History
Patient Liaison Specialist
Upstream Rehabilitation
Birmingham, AL
04.2024 - Current
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Gathered personal and insurance information from each patient.
- Assisted patients with canceling and rescheduling appointments.
- Updated patient records with appointment and billing information promptly.
- Collaborated with physicians and other healthcare staff to ensure patients were scheduled for the appropriate services.
E Support Specialist
Harry and David
Medford, OR
10.2023 - 02.2024
- Managing inbound and outbound calls, answering questions, and processing and making changes to customers' orders.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Processed returns, exchanges, and refunds according to company policies.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Health Concierge
Aetna, a CVS Health
Hartford, CT
02.2022 - 09.2023
- Managed inbound and outbound customer calls.
- Processed patient registrations, ensuring compliance with provider, facility and legal standards.
- Implemented strategies aimed at improving the overall level of service provided to clients.
- Educated clients on available resources that could help improve their overall wellbeing.
- Collaborated with healthcare providers to verify treatments and ensure accurate claim payments.
Education
Associate of Science - Medical Billing & Coding
Keiser University
Fort Lauderdale, FL02-2023
Bachelor of Science - Health Sciences
Keiser University
Fort Lauderdale, FLSkills
- Assertiveness
- Data entry proficiency
- Appointment scheduling
- Healthcare
- Patient identity verification
- Patient check-in
- Inbound and outbound calling
- Adaptability and flexibility
- Computer proficiency
- Problem-solving
Timeline
Patient Liaison Specialist
Upstream Rehabilitation
04.2024 - Current
E Support Specialist
Harry and David
10.2023 - 02.2024
Health Concierge
Aetna, a CVS Health
02.2022 - 09.2023
Associate of Science - Medical Billing & Coding
Keiser University
Bachelor of Science - Health Sciences
Keiser University