Valerie Leban
Boca Raton,FL
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
13
13
years of professional experience
Work History
Server
Williams island POA
Aventura, Florida
11.2011 - Current
- Set up tables in between patrons to reduce wait times.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Stocked service areas with supplies during slow periods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees on restaurant procedures and plating techniques.
- Followed health safety guidelines when preparing and serving food products.
- Trained new employees to perform duties.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Skills
- Hostess support
- Team member support
- Food inspection
- Order delivery practices
- Memory retention
- Point-of-sale system
- Guest engagement
- High volume dining
- Multitasking and organization
- Sales techniques
- Regulatory compliance
- Task prioritization
- Professional appearance
- Strong work ethic
- Positive guest interactions
- Exceptional customer service
Timeline
Server
Williams island POA
11.2011 - Current