Valerie Lopez
Safford,AZ
Summary
Dynamic and performance-driven professional offering hands-on experience in claims processing and dispute resolution. Proven track record of providing superior customer service and accurately processing and resolving customer claims. Ability to leverage the progressive experience of MSP and LPS industries. Skilled at performing effectively both independently and collaboratively as part of a team in fast-paced and challenging environments coupled with exceptional ability to focus on details and meet deadlines.
Overview
6
6
years of professional experience
Work History
Claim Specialist l
Dovenmuehle Mortgage
01.2023 - 04.2023
- Compiled, reviewed, and evaluated claims and related documents for accuracy and completeness
- Identified missing information, contact clients, and request any needed data
- Computed and submitted claims to secure escrow advances, corporate advances, and additional interest on loans
- Assembled and forwarded claim packages to the appropriate agency
- Submit requests for reimbursement to vendors, if applicable
- Ensured all claims complied with insurer/investor requirements and company policies
- Key Contributions:
- Use knowledge of applicable laws, regulations, and standards to assess validity of claims
- Analyze items and conduct research to determine eligibility for payment
- Ensured the accuracy of reconciliation sheets between the system and the claim form.
Claims Specialist 1
Loancare
02.2022 - 12.2022
- Collected data from various sources and developed records and drafted submissions for assets obtained by investors and organizations
- Demonstrated proficiency and professionalism while monitoring and tracking payment of submitted claims
- Compiled, recorded, and presented all claims to the default manager to evaluate accuracy
- Proficiently operated programs such as MSP AIQ Webdirect and Evars as well as collaborated on special projects with the loss mitigation team
- Key Contributions:
- Reported and processed all claims by researching policy and accumulating evidence pertaining to the claim
- Gained in-depth knowledge and developed skills on how to file VA Claims
- Formulated reports by collecting, reviewing, and summarizing information as well as ensured legal compliance by following company policies
- Leveraged robust communication skills while negotiating settlements; verified insurance coverage and closely examined insurance cases.
Customer Service Specialist
Loancare
12.2020 - 01.2022
- Offered exceptional support and services to homeowners to track and resolve various complex issues
- Maintained database up-to-date by entering data on computer platform while keeping accuracy and completeness
- Provided detailed history of contact through tracking, monitoring, and documenting all communication with customers
- Key Contributions:
- Responded to homeowners’ questions about accounts and provided detailed information about mortgage services
- Offered expert advice and recommended the best possible solutions to resolve customer concerns
- Utilized key expertise and industry knowledge while explaining mortgage-based process information.
Insurance Clerk
Gila Insurance Group
02.2019 - 12.2019
- Transcribed data to spreadsheets and entered into computer for use in document preparation
- Ensured accuracy while collecting initial premiums and issue receipts
- Obtained printouts of policy cancellations or retrieve cancellation cards from file
- Gained in-depth knowledge and skills on how to quote homes for insurance
- Key Contributions:
- Kept accounting department and the insurance agent of the policy up-to-date about cancellation
- Conducted in-depth analysis to validate client data such as name, age, address, principal sum, and value of property on the insurance application.
Car Sales
Safford Motors
09.2017 - 02.2019
- Delivered constructive input in calculating sales prices and total purchases as well as accepted and processed cash or credit card payments
- Maintained complete and accurate records related to sales to avoid any discrepancies
- Completed all assigned tasks in efficient and professional manner such as preparing sales slips or sales contracts and estimating trade-in allowances
- Key Contributions:
- Attracted more customers and generated maximum sales through advertising on Facebook.
Education
Completed Several Semesters Taking Business Courses “Business/Commerce -
Eastern Arizona College
Skills
- Claim Management
- Policy Compliance
- Claims Adjustment
- Risk Management
- Claims Analysis & Evaluation
- Policy Investigation
- Customer Service
- Regulatory Compliance
- Office Management
- Team Leadership
- MS Office Suite
- Cross-Functional Collaboration
- Claims Preparation
Timeline
Claim Specialist l
Dovenmuehle Mortgage
01.2023 - 04.2023
Claims Specialist 1
Loancare
02.2022 - 12.2022
Customer Service Specialist
Loancare
12.2020 - 01.2022
Insurance Clerk
Gila Insurance Group
02.2019 - 12.2019
Car Sales
Safford Motors
09.2017 - 02.2019
Completed Several Semesters Taking Business Courses “Business/Commerce -
Eastern Arizona College
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