Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valerie Lopez

Pasadena,TX

Summary

Dynamic professional with a proven track record in customer service and time management, demonstrated at Safety Rx. Excelled in customer satisfaction and sales quota achievement through effective call management and resolution skills. Skilled in data entry and active listening, I consistently exceed performance goals, supporting team success and enhancing client well-being.

Overview

14
14
years of professional experience

Work History

Customer Service Sales Representative

Safety Rx
08.2022 - Current
  • Process orders for multiple companies safety optical needs.
  • Proficient use of time to make sure all performance goals were met. Kept an organized schedule to serve all clients and meet their needs.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.

Warehouse Picker

Amazon
09.2018 - 08.2021
  • Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
  • Expedited customer orders, working closely with shipping department to ensure timely delivery.
  • Maintained high customer satisfaction with accurately picked orders that met or exceeded expectations.
  • Keep running logs of inventory.

In-Home Caretaker

Lopez Residence
12.2010 - 12.2018
  • Assisted client with daily living tasks for improved independence and wellbeing.
  • Prepared nutritious meals according to dietary guidelines, promoting healthy eating habits among client.
  • Developed personalized care plans tailored to each persons unique needs, promoting overall wellness.
  • Adapted caregiving approaches based on evolving client needs while maintaining a consistent level of compassionate support.

Education

High School Diploma - All

Marque Learning Center
Pasadena, TX
06.2007

Skills

  • Customer service
  • Time management
  • Active listening
  • Goal oriented
  • Call center experience
  • Data entry
  • Incoming call management
  • Customer complaint resolution
  • Shipping coordination
  • Upselling
  • Sales quota achievement

Timeline

Customer Service Sales Representative

Safety Rx
08.2022 - Current

Warehouse Picker

Amazon
09.2018 - 08.2021

In-Home Caretaker

Lopez Residence
12.2010 - 12.2018

High School Diploma - All

Marque Learning Center

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Valerie Lopez