Valerie Lopez
Porterville,CA
Summary
Dedicated retail professional with strong customer service skills and expertise in cash handling. Proven ability to enhance team performance and optimize store operations to drive sales and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Lead Sales Associate
Dollar General
Porterville, CA
09.2021 - Current
- Supervised daily operations to ensure efficient store functioning and optimal customer service.
- Trained and mentored new associates on sales techniques and company policies.
- Implemented visual merchandising strategies to enhance product displays and increase sales.
- Managed inventory levels, ensuring timely restocking of products to meet customer demand.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Trained new employees on customer service, money handling and organizing strategies.
- Managed cash drawer, ensuring accurate cash handling and accountability.
- Processed customer transactions efficiently using point-of-sale systems.
- Delivered exceptional customer service, resolving inquiries and complaints promptly.
- Collaborated with team members to optimize workflow during peak hours.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Burger King
Porterville, CA
10.2020 - 09.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accurate cash handling and accountability.
- Delivered exceptional customer service, resolving inquiries and complaints promptly.
- Trained new staff on operational procedures and best practices for service excellence.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Collaborated with team members to optimize workflow during peak hours.
- Assisted in inventory management by monitoring stock levels and reporting discrepancies.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associate of Science - Biological And Physical Sciences
Porterville College
Porterville, CA05-2022
Associate of Arts - Biological And Physical Sciences
Porterville College
Porterville, CA05-2022
Associate of Arts - Social Sciences
Porterville College
Porterville, CA05-2022
Skills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Team leadership
- Goal oriented
- Staff training and development
- Flexible schedule
- Cash flow management
- Inventory and stocking
Languages
Spanish
Native or Bilingual
Timeline
Lead Sales Associate
Dollar General
09.2021 - Current
Cashier
Burger King
10.2020 - 09.2021
Associate of Science - Biological And Physical Sciences
Porterville College
Associate of Arts - Biological And Physical Sciences
Porterville College
Associate of Arts - Social Sciences
Porterville College