Open To Work
VALERIE MARETT
Purcellville,VA
Summary
Results-driven regional manager with proven success in enhancing operational efficiency and service standards. Led teams to consistently meet production goals while improving patient satisfaction. Implemented strategic initiatives that increased profitability and supported sustainable growth.
Overview
19
19
years of professional experience
Work History
Regional Manager
Smile Doctors
, MD
07.2025 - Current
- Established performance goals, objectives, and policies for all regional personnel to drive accountability.
- Led regional teams to improve operational efficiency and elevate service quality standards.
- Analyzed regional financial data to identify areas of growth opportunities in clinical profitability and EBITA.
- Implemented change management and distributor network restructuring strategies, identifying underperforming locations as targets for acquisition.
- Analyzed business performance data and forecasted business results for upper management.
- Developed training programs to enhance customer engagement skills among staff.
Practice Director
Smile Doctors
Sterling, VA
01.2023 - 07.2025
- Managed daily operations to enhance patient experience and drive referrals.
- Drove achievement of production goals, focusing on probability and collections.
- Monitored Net Promoter Score and Google reviews to identify areas for continuous improvement.
- Led training and development initiatives to enhance employee skills and engagement.
- Fostered a positive atmosphere for team members and patients by encouraging collaboration and enthusiasm.
- Ensured completion of daily tasks, including end-of-day reports and next-day huddle statistics.
- Tracked and approved expenses while adhering to budget constraints.
- Coordinated with marketing team and in-office staff to execute successful events.
Regional Director of Sales
Northern Virginia Orthodontics
10.2022 - 12.2023
- Collaborated with doctors and leadership to strategize for exceeding bag goals, driving team alignment and focus.
- Coached and developed team members, resulting in enhanced performance and skill levels.
- Conducted quarterly training sessions for leaders and doctors, addressing challenges and improving team effectiveness.
- Focused on production metrics and effective communication with patients.
- Elevated patient experience through role-playing exercises and feedback audits.
- Presented at monthly staff meetings on team growth and development initiatives.
- Ensured brand consistency across all interactions with patients.
- Partnered with marketing to sustain new patient growth annually.
Training and Development Strategics Partnership Program
Lightwave
09.2021 - 10.2022
- Facilitated training sessions on policies and processes to ensure alignment across SPP.
- Developed onboarding system and timeline to ensure program consistency.
- Cultivated relationships with SPP partners to strengthen collaboration and support initiatives.
- Engaged with potential leads to drive SPP membership expansion.
- Served as keynote speaker at Invisalign HQ, promoting organizational culture.
- Drove production via regular weekly and monthly check-ins.
Leadership - Patient Experience, Phones and Front Desk
Northern Virginia Orthodontics
03.2015 - 09.2021
- Achieved missed call rates under 10%, enhancing overall patient satisfaction and service delivery.
- Streamlined greeting procedures and patient scheduling in collaboration with team, improving patient flow and experience.
- Developed and conducted team training sessions to elevate staff engagement and service quality.
- Managed all accounts receivable including insurance and patient payments.
- Reviewed daily reports on collections, accounts receivable, and past due accounts.
- Prepared and reviewed all orthodontic contracts for new patient appointments.
Department and Merchandise Manager
Contemporary - Saks Fifth Avenue
12.2006 - 10.2012
- Championed customer service culture, enhancing team engagement and client satisfaction.
- Supervised daily sales and merchandise management for optimal performance.
- Partnered and developed creative strategies with buying team to ensure strong sell through rates.
- Coached and trained staff on building relationships and new client acquisition.
- Designed and executed events that increased customer foot traffic and sales.
Skills
- Operations management
- Market analysis
- Financial analysis
- Performance management
- Business development
- Sales development
- Customer relationship management
- Territory management
- Regional planning
- Operational efficiency
- Profitability optimization
- Training program development
Accomplishments
- Facilitated and lead over 20+ teams in VA, MD, NC, and SC in personalized Leadership Development Retreats in the last 10 years.
- Created and directed the permitting, opening, and distribution of grande wines in 2024.
- Developed policy and process at Northern VA Orthodontics to excel their production and patient experience leading the team to the #1 Invisalign Provider.
- Successfully completed two Marine Corps Marathon events.
Core Values
- Positive
- Likable
- Solutions Focused
- Team Player
- Results Driven
- Ethical
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$100000/yr - $200000/yrLeadership Experience
I am a leader who believes in hard work and dedication. I'm passionate about people. My leadership and coaching style are fun yet effective. My greatest strengths are building relationships, achieving goals, and creating a healthy culture.
Timeline
Regional Manager
Smile Doctors
07.2025 - Current
Practice Director
Smile Doctors
01.2023 - 07.2025
Regional Director of Sales
Northern Virginia Orthodontics
10.2022 - 12.2023
Training and Development Strategics Partnership Program
Lightwave
09.2021 - 10.2022
Leadership - Patient Experience, Phones and Front Desk
Northern Virginia Orthodontics
03.2015 - 09.2021
Department and Merchandise Manager
Contemporary - Saks Fifth Avenue
12.2006 - 10.2012