Valerie Martinez
El Paso
Summary
Knowledgeable medical office professional with exceptional background over 22+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
28
28
years of professional experience
Work History
Administration Assistant
Professional Radiology
El Paso, TX
08.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
Medical Assistant
Dr. David Isaacs
El Paso, TX
04.2022 - Current
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times
- Collected samples from patients for laboratory testing purposes
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse
Medical Assistant
Advanced Center for Women's Health at Providence
El Paso, TX
10.2020 - 04.2022
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting
- Organized patient charts before each day's clinic sessions began
- Provided assistance to medical staff in performing minor surgical procedures
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times
- Collected samples from patients for laboratory testing purposes
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse
- Prepared laboratory specimens for analysis and organized lab results for review by the physician
- Filed insurance claims forms in accordance with applicable regulations
- Administered injections, medications and treatments as directed by the physician
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Cleaned and maintained medical equipment following procedures and standards
- Incorporated outside records into charts and EHR
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Organized charts, documents and supplies to maintain team productivity
- Educated patients about medications, procedures and physician's instructions
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Scheduled appointments for patients via phone and in person
- Contacted pharmacies to submit and refill patients' prescriptions
- Responded to patient callbacks and phone-in prescription refill requests
Medical Assistant
Dr. Alejandro Ovalle
El Paso, TX
12.2019 - 10.2020
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting
- Organized patient charts before each day's clinic sessions began
- Collected samples from patients for laboratory testing purposes
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse
- Administered injections, medications and treatments as directed by the physician
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician
Medical Assistant
Dr. Arturo Hernandez
El Paso, TX
02.2015 - 12.2019
- Scheduled appointments for patients via phone and in person
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions
- Requested scripts from doctors and verified insurance and coding
- Completed clinical documentation in accordance with agency guidelines
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
- Kept facility stocked with necessary supplies, equipment and instruments
- Communicated with patients by phone and via written correspondence
- Collaborated with local pharmacies to resolve and clarify issues with patient medication
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary
- Administered rapid tests such as strep and flu test to help clinical staff assess conditions
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
- Performed routine tests such as urine dip stick, vision and hearing tests
Medical Assistant
El Paso Integrated Physicians Group
El Paso, TX
12.2005 - 02.2015
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing
- Scheduled appointments for patients via phone and in person
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
- Coordinated and executed medical waste disposal according to governmental and organizational standards
- Kept facility stocked with necessary supplies, equipment and instruments
- Verified appointment times with patients, preparing charts, pre-admission and consent forms
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses
- Requested scripts from doctors and verified insurance and coding
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions
- Trained patients on how to properly operate medical equipment
- Monitored patient stability by checking vital signs and weight
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
- Communicated with patients by phone and via written correspondence
- Interviewed patients to verify information, record medical history and confirm purpose of visit
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
- Educated patients about medications, procedures and physician's instructions
Medical Assistant
Dr. James Gibson
El Paso, TX
03.1997 - 12.2005
- Conducted patient interviews to gather health history, vital signs and information about current medical issues
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing
- Communicated with patients by phone and via written correspondence
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations
- Requested scripts from doctors and verified insurance and coding
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
- Answered appointment calls to streamline office operations
- Contacted pharmacies to submit and refill patients' prescriptions
Education
RMA - Medical Assistant
Career Center of Texas
El Paso, TX05.1996
High School Diploma -
Bel Air High School
El Paso, TX05.1994
Skills
- HIPAA compliance
- Medical terminology knowledge
- Patient scheduling
- Calm and level-headed under duress
- Electrocardiography (EKG)
- Customer Service
- Understands medical procedures
Timeline
Administration Assistant
Professional Radiology
08.2024 - Current
Medical Assistant
Dr. David Isaacs
04.2022 - Current
Medical Assistant
Advanced Center for Women's Health at Providence
10.2020 - 04.2022
Medical Assistant
Dr. Alejandro Ovalle
12.2019 - 10.2020
Medical Assistant
Dr. Arturo Hernandez
02.2015 - 12.2019
Medical Assistant
El Paso Integrated Physicians Group
12.2005 - 02.2015
Medical Assistant
Dr. James Gibson
03.1997 - 12.2005
RMA - Medical Assistant
Career Center of Texas
High School Diploma -
Bel Air High School
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