Valerie Mccann
Osage Beach
Summary
Skilled Operations Manager with 20+ years of experience in medical staff services and medical practices. Proven track record in managing daily office operations, provider credentialing and contracting, recruiting, training, and implementing employee recognition programs. Proficient in medical billing, coding, and accounts receivable. Possesses expertise in physician and staff relationship management, policies and procedures, and budgeting.
Overview
28
28
years of professional experience
Work History
Operations Manager
Osage Valley Plastic Surgery
Osage Beach
05.2023 - 05.2025
- Overall management of medical practice and medspa with 5 locations including Human Resources, payroll, compliance, medical billing and coding, accounts receivable and accounts payable.
Office Manager
National Medical Billing Services
Osage Beach
04.2022 - 05.2023
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments
- Provided training to new employees on company policies/procedures as well as proper use of office equipment/software tools
- Developed and implemented employee recognition programs to boost morale and increase employee engagement
- OFFICE CLOSED IN MAY 2023
Practice Administrator/Director of Physician Clinics
Lake Regional Health System
Osage Beach
10.2014 - 06.2018
- Overall management of orthopedics, foot and ankle, and rheumatology programs. Then promoted to Director of Lake Regional Physician group that included 7 rural health clinics and 4 urgent care clinics.
Director of Kirby Medical Group
Kirby Medical Center
Monticello
01.2009 - 09.2014
- Overall management of 2 primary care clinics, specialty clinic and behavioral health services.
Director Medical Staff Services
Iroquois Memorial Hospital
Watseka
04.1997 - 04.2007
- Maintenance of Medical Staff Bylaws, Rules and Regulations
- Credentialing and Privileging
- Policy and Procedures
- Medical Staff Committee Meetings and Recording
- Budgeting
- Physician Recruitment
- Payor Contracting
Education
Bachelors - Healthcare Administration
Century University
Albuquerque, NM10.1990
Skills
- Policies and Procedures
- Payroll
- Job Descriptions and Performance Evaluations
- Medical Billing
- Accounts Receivable
- Profit & Loss
- Medical Coding
- Operations Management
- Strategic Planning
- Budgeting
- Credentialing
- Human Resources
- Bylaws, Rules and Regulations
Timeline
Operations Manager
Osage Valley Plastic Surgery
05.2023 - 05.2025
Office Manager
National Medical Billing Services
04.2022 - 05.2023
Practice Administrator/Director of Physician Clinics
Lake Regional Health System
10.2014 - 06.2018
Director of Kirby Medical Group
Kirby Medical Center
01.2009 - 09.2014
Director Medical Staff Services
Iroquois Memorial Hospital
04.1997 - 04.2007
Bachelors - Healthcare Administration
Century University
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