Valerie Mcdonald
Roanoke Rapids,North Carolina
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
5
5
years of professional experience
Work History
Supervisor of Operations
New Dixie Mart
Roanoke Rapids, NC
02.2022 - Current
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Developed strong relationships with key suppliers by consistently providing high quality service standards.
- Coordinated promotional activities such as advertising campaigns, special offers and discounts to increase sales volume.
- Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
- Developed and implemented effective schedules to ensure adequate staffing coverage during peak hours.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
Manager's Assistant
Rackroom Shoes
Smithfield, NC
06.2019 - 01.2022
- Coordinated special projects such as company events, workshops or team-building exercises.
- Greeted visitors in a professional manner and directed them to appropriate staff members.
- Monitored inventory levels of office supplies and placed orders as needed.
- Developed and implemented efficient filing systems for all incoming documents.
- Reviewed emails daily to prioritize tasks for the manager's attention.
- Assisted with onboarding new employees by providing orientation materials and training resources.
- Processed invoices, purchase orders and expense reports in accordance with company policy.
Education
GED -
Biloxi High School
Biloxi, MS06-1988
Skills
- Recruitment and hiring
- Staff Evaluation
- Facilities Inspection
- Regulatory Compliance
- Team Development
- Organizational Management
- P&L Management
- Inventory Management
- Customer Service
- Health and safety compliance
- Retail Operations Management
- Policies and procedures implementation
- Schedule Management
- Purchasing and procurement
References
References available upon request.
Timeline
Supervisor of Operations
New Dixie Mart
02.2022 - Current
Manager's Assistant
Rackroom Shoes
06.2019 - 01.2022
GED -
Biloxi High School
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