Summary
Overview
Work History
Education
Skills
Timeline
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Valerie McGuffin Brown

Valerie McGuffin Brown

Roanoke,TX

Summary

Consistent sales professional with a proven track record at Signet Jewelers, excelling in building trust and rapport with clients. Recognized as a top producer, I consistently exceeded sales targets through tailored recommendations and effective objection handling. Skilled in team leadership and staff development, fostering a culture of accountability and excellence.

Overview

2026
2026
years of professional experience
4
4
years of post-secondary education

Work History

Diamond Department Manager

Signet Jewelers
02.2012 - Current
  • Established clear performance expectations for staff members which led to increased accountability.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.

Sales Specialist

Signet Jewelers
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.

Store Manager

Helzberg Diamonds
10.1987 - 08.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Administrative Assistant

M & M Electric Co Inc.
08.1996 - 09.2012
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Assisted coworkers and staff members with special tasks on daily basis.

Sales Associate

Service Merchandise
07.1986 - 10.1987
  • Built relationships with customers to encourage repeat business.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Business Non Credit Course - Business

TCJC
Hurst, TX
09.1978 - 12.1978

High School Diploma -

Richland High School
North Richland Hills, TX
09.1974 - 02.1978

Skills

    Top producer of sales

    Over come objections

    Create a atmosphere of trust

Timeline

Diamond Department Manager

Signet Jewelers
02.2012 - Current

Administrative Assistant

M & M Electric Co Inc.
08.1996 - 09.2012

Store Manager

Helzberg Diamonds
10.1987 - 08.2017

Sales Associate

Service Merchandise
07.1986 - 10.1987

Business Non Credit Course - Business

TCJC
09.1978 - 12.1978

High School Diploma -

Richland High School
09.1974 - 02.1978

Sales Specialist

Signet Jewelers

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Valerie McGuffin Brown