Valerie McKey-Robinson
Bossier City,LA
Summary
Successful Club Manager accomplished in running profitable, efficient businesses. Delivers stellar reputation and high customer satisfaction by empowering staff to maintain exceptional standards. Talented marketer and business problem-solver with hands-on leadership style.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Retail Club Manager
Sam's Club
Shreveport, LA
10.2015 - Current
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Facilitated communication between departments regarding scheduling changes or staffing needs.
- Ensured the safety of guests and employees through effective supervision of all areas of the club.
- Recruited, interviewed, hired, trained and supervised personnel in accordance with established guidelines.
- Marketed and highlighted social events by coordinating with internal teams.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
Catering Associate
Audubon Zoo
New Orleans, LA
08.2021 - 09.2023
- Adhered to all health department regulations regarding food handling and sanitation practices.
- Provide quality customer service by responding promptly to inquiries, complaints, and suggestions in a professional manner.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Monitor customer satisfaction throughout the duration of the event.
- Checked supply levels and replenished items as needed for dining and catering functions.
- Perform table setup duties prior to meal service such as laying out cutlery, plates, glasses.
- Inspect banquet rooms prior to events for cleanliness and report any issues immediately for resolution.
Nursing Aide
West Jefferson Hospital
Marrero, LA
01.2005 - 09.2015
- Monitored patients' progress and reported changes in condition to nursing staff.
- Adhered to HIPAA regulations while maintaining confidentiality of patient information.
- Provided assistance to patients with activities of daily living such as bathing, dressing, and grooming.
- Performed basic clerical duties related to patient care such as filing medical records and documenting treatments.
- Collected data from various sources regarding patient's physical condition including vital signs, weight measurements and blood glucose levels.
Education
BBA - Business Administration
Southern University At New Orleans
New Orleans, LA06-2011
Skills
- Performance Management
- Budget Control
- Financial Reporting
- Staff Training
Affiliations
- Community Service
- Jewelry Making
Certification
- Serv Safe Certified
- Sensitivity Training
References
References available upon request.
Timeline
Catering Associate
Audubon Zoo
08.2021 - 09.2023
Retail Club Manager
Sam's Club
10.2015 - Current
Nursing Aide
West Jefferson Hospital
01.2005 - 09.2015
BBA - Business Administration
Southern University At New Orleans
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