Valerie Moon
Midlothian,TX
Summary
Highly-motivated nursing student with compassionate nature and drive to serve local community. Strong work ethic, adaptability and exceptional interpersonal skills. Offers in-depth knowledge of community resources and works effectively and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Caregiver
Midtowne Assisted Living
Midlothian, TX
08.2018 - 12.2020
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Partnered with registered nurses and physiotherapists to provide care to patients.
Volunteer
Manna House/heaven's Attic
Midlothian, TX
06.2018 - 08.2018
- Greeted visitors upon arrival at the office, answered phone calls, and responded to emails.
- Collaborated with others by contributing time, effort and talent to advance needs or further missions.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Stocked shelves with newly arrived products.
Customer Service Agent
Lead Tag
Dallas, TX
06.2016 - 06.2018
- Monitored customer accounts to identify potential churn risk factors.
- Provided support services to customers in a timely manner and addressed their queries efficiently.
- Attended training sessions regularly to stay current on new products or services.
- Managed high-volume of inbound and outbound customer calls.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Developed strong customer relationships to encourage repeat business.
Volunteer
Dallas Life
Dallas, TX
06.2017 - 08.2017
- Transported clients to appointments and shelters as needed.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Worked closely with shelter staff to ensure best practices were followed during volunteer shifts.
- Volunteered at soup kitchens, offering meals to those without access to regular nutrition sources.
Education
Bachelor of Science - Nursing
Baylor University
Waco, TX12-2025
Associate of Science - Nursing
Navarro College
Corsicana, TX05-2023
Skills
- Filing and Recordkeeping
- Adaptability and Dependability
- Attention to Detail
- Teamwork and Collaboration
- Community Service
- Data Entry
Timeline
Caregiver
Midtowne Assisted Living
08.2018 - 12.2020
Volunteer
Manna House/heaven's Attic
06.2018 - 08.2018
Volunteer
Dallas Life
06.2017 - 08.2017
Customer Service Agent
Lead Tag
06.2016 - 06.2018
Bachelor of Science - Nursing
Baylor University
Associate of Science - Nursing
Navarro College
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