Valerie Munoz
United States
Summary
Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness. I am also a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service/ Data Entry position. Ready to help team achieve company goals. I enjoy using my second language Spanish as a way to reach out and help assist more people.
Overview
5
5
years of professional experience
Work History
Assistant Toddler Teacher
Cadence Academy Preschool
Alpharetta, GA
09.2022 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Established positive relationships with students and families.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
Server
Country Club Of The South
Johns Creek, GA
09.2021 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Cashier Specialist
Lowe's
Suwanee, GA
05.2020 - 09.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted cashier team with resolving problems and maintaining efficiency, such as assisting in translating with Spanish.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers by answering questions and fulfilling requests.
- Compiled, documented and submitted service payments for contractors and customers.
Banquet Server
Bear's Best Atlanta
Suwanee, GA
08.2019 - 05.2020
- Carried out professional service, retaining polite and friendly approach at all times.
- Answered guest questions about event plans and food service choices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided friendly, courteous service to create memorable moments for guests.
- Responded to guest inquiries and requests promptly and courteously.
Hostess and TO-GO Specialists
Athens Kouzzina
Lawrenceville, GA
07.2018 - 05.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Promoted business loyalty by fostering positive customer relationships.
Education
High School Diploma -
Peachtree Ridge High School
Suwanee, GA05.2019
Skills
- Bilingual- Spanish
- Student Motivation and Engagement
- Financial Control Administration
- Data Collection
- Student and Faculty Communication
- Customer Service
- Time Management
- Positive Reinforcement Strategies
- Performance Improvement
- Google Docs
- Administrative Support
Languages
Spanish
Native or Bilingual
Timeline
Assistant Toddler Teacher
Cadence Academy Preschool
09.2022 - Current
Server
Country Club Of The South
09.2021 - 08.2022
Cashier Specialist
Lowe's
05.2020 - 09.2021
Banquet Server
Bear's Best Atlanta
08.2019 - 05.2020
Hostess and TO-GO Specialists
Athens Kouzzina
07.2018 - 05.2019
High School Diploma -
Peachtree Ridge High School