Results-driven Server Shift Leader with expertise in supervising operations, team training, and enhancing customer experiences. Proven ability to resolve issues promptly and coordinate schedules for optimal service delivery.
Overview
2
2
years of professional experience
Work History
Server Shift Leader
the Shack
El Paso, TX
05.2025 - 06.2026
Supervised daily operations, ensuring efficient service and timely food delivery.
Trained new servers on menu offerings and customer service protocols.
Coordinated shift schedules to optimize staffing and coverage during peak hours.
Assisted in resolving customer complaints, enhancing overall dining experience.
Supported needs of [10]- person wait staff who attended to specific needs of countless customers daily for [restruant ] restaurant with social relevancy and intentionality.
Server
Hudsons Bar and Grill
El Paso, TX
01.2024 - 02.2025
Provided exceptional customer service, ensuring a positive dining experience for all guests.
Coordinated food and beverage orders with kitchen staff to ensure timely service delivery.
Trained new servers on menu items, restaurant policies, and efficient service techniques.
Managed cash handling procedures, accurately processing payments and balancing tills at shift end.
Volunteer
Food Bank
El Paso, TX
01.2024 - 06.2024
Assisted in sorting and packing food items for distribution to families in need.
Collaborated with team members to ensure efficient workflow during food collection events.
Maintained cleanliness and organization of storage areas, enhancing operational efficiency.
Engaged with community members to promote awareness of food bank services and needs.
Education
Associate of Applied Science - Health And Wellness
El Paso Community College
El Paso, TX
06-2028
High School Diploma -
Truimph Public High School
El Paso, TX
06-2024
Timeline
Server Shift Leader
the Shack
05.2025 - 06.2026
Server
Hudsons Bar and Grill
01.2024 - 02.2025
Volunteer
Food Bank
01.2024 - 06.2024
Associate of Applied Science - Health And Wellness