Valerie Nyakabau
Rochester Hills,MI
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walgreens
12.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Increased efficiency and team productivity by promoting operational best practices.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
Front End Clerk
Hollywood Markets
05.2020 - 09.2020
- Kept front end areas clean and organized for professional appeal to customers.
- Accepted payments, returned change and issued receipts.
- Maintained current understanding of promotional ads and seasonal offerings.
- Kept service line moving efficiently.
- Provided assistance to customers who needed support when exiting the store.
Education
Associate of Science - Nursing
Oakland Community College
Auburn Hills, MI05.2026
High School Diploma -
Stoney Creek High School
Rochester Hills, MI06.2022
Skills
- Team Collaboration
- Regulatory Compliance
- Customer Support
- POS System Operation
- Stock replenishment
- Complaint Handling
- Quality Assurance
- Multi-Line Phone Systems
Languages
Spanish
Limited Working
Certification
- CPR & Basic First Aid License - November 2020-November 2022
Timeline
Customer Service Associate
Walgreens
12.2020 - Current
Front End Clerk
Hollywood Markets
05.2020 - 09.2020
Associate of Science - Nursing
Oakland Community College
High School Diploma -
Stoney Creek High School
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