Valerie Oja
Superior,WI
Summary
Detail-oriented professional with extensive product knowledge and strong skills in claims education and customer relationship management. Known for delivering accurate record maintenance and efficient policy processing, driving operational excellence in the benefits sector.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Sales Associate/Benefits Advisor
Aflac
Superior, Wisconsin
02.2023 - Current
- Showcased extensive product knowledge during client presentations, enhancing client understanding and engagement.
- Guided clients through claims processes and required documentation, ensuring smoother submission experiences.
- Facilitated processing of policy applications and renewals through efficient administrative support.
- Maintained accurate records of client interactions and policy details.
Clinical Assistant
Essentia Health
Duluth, Minnesota
10.2015 - 02.2023
- Collaborated with multidisciplinary teams to improve communication and enhance patient care quality.
- Trained new staff on operational procedures and clinical best practices to ensure consistent care delivery.
- Maintained accurate medical records and documentation within electronic health systems.
- Coordinated patient scheduling and managed appointment logistics to optimize patient flow.
- Helped coordinate the addition of the Integrative Health department which focused on holistic medicine.
Licensed Practical Nurse
Healthstar Staffing
Duluth, Minnesota
11.2000 - 10.2015
- Administered medications according to prescribed guidelines and patient needs.
- Monitored patient vital signs and reported changes to healthcare team.
- Assisted with daily living activities to promote patient independence and comfort.
- Maintained accurate patient records in compliance with healthcare regulations.
Education
Practical Nursing
Gogebic Community College
Ironwood, MI07-1999
Skills
- Product knowledge
- Benefits analysis
- Claims management
- Policy processing
- Sales support
- Customer relationship management
- Data entry
- Experience with STD and LTD
Certification
- Licensed Practical Nurse
Timeline
Sales Associate/Benefits Advisor
Aflac
02.2023 - Current
Clinical Assistant
Essentia Health
10.2015 - 02.2023
Licensed Practical Nurse
Healthstar Staffing
11.2000 - 10.2015
Practical Nursing
Gogebic Community College