Valerie Phillips
Riverdale,GA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Customer Verification Representee
Southern Company Gas
Riverdale, GA
04.2021 - Current
- Performed verification of customer accounts and ensured data accuracy.
- Monitored customer account activity to detect fraud or suspicious activity.
- Researched and evaluated customer information for compliance with internal policies and procedures.
- Maintained detailed records of customer verifications and associated documentation.
- Reviewed incoming documents for completeness, accuracy, and compliance with established standards.
- Implemented quality control measures to ensure accuracy of verified information.
- Navigated through multiple online systems to obtain documentation.
Customer Service Rep. 2
Southern Company
Riverdale, USA
01.2010 - Current
- Delivered details regarding the company's offerings.
- Demonstrated excellent interpersonal skills while handling customer inquiries and complaints on the phone.
- Ensured timely fulfillment of customers' requirements through prioritized daily data entry.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Lead Escalation Representee
Southern Company Gas
Riverdale , GA
01.2009 - 01.2010
- Developed and implemented new procedures for resolving customer issues quickly and efficiently.
- Monitored customer complaints to identify trends and underlying problems, then proposed solutions to prevent future escalations.
- Implemented automated systems for tracking and responding to escalated cases more quickly.
- Maintained accurate records of all conversations with customers during escalations process.
Emergency Response Rep
AGL Resources
Riverdale, USA
01.2005 - 01.2009
- Coordinated efficient dispatch of workers and work crews for emergency repair assignments.
- Maintained accurate documentation of all requests, works and services undertaken
- Regularly updated and monitored worker's hazard knowledge at emergency sites
- Greeted customers and responded to inquiries in a timely manner.
Education
GED -
National Business Institute
01.1987
Skills
- Efficient Learner
- Skilled in Building Client Trust
- Skilled in MS Windows Applications
- Self-Motivated Contributor
- Experienced in Handling Multi-Line Systems
- Proven Leadership Skills
- Resilient in High-Pressure Situations
- Strong Communication Skills
Affiliations
- I pride myself on providing a High standard of Quality scoring above the 94% Required every monthly
Accomplishments
- serving Southern Co for over 18 years in several positions
- Assisted with my team to receive the Gold Meter for the Highest Quality Achieved for the Call center 2 months straight.
Timeline
Customer Verification Representee
Southern Company Gas
04.2021 - Current
Customer Service Rep. 2
Southern Company
01.2010 - Current
Lead Escalation Representee
Southern Company Gas
01.2009 - 01.2010
Emergency Response Rep
AGL Resources
01.2005 - 01.2009
GED -
National Business Institute
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