Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Work Preference
Quote
Software
Timeline
BusinessAnalyst
Valerie Pizzala

Valerie Pizzala

Store Manager
Oconomowoc,WI

Summary

Accomplished Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

10
10
years of professional experience

Work History

Store Manager

By The Yard Inc
02.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Retail Operations Manager

Steinhafels Furniture
10.2016 - 02.2023
  • Implemented policies and standard operating procedures and managed quality, customer service.
  • Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Determined layout of store merchandise for visual appeal to consumers.
  • Controlled and tracked shipments to maintain inventory levels.
  • Increased revenue by identifying and tracking damaged inventory for corrective action.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Prepared new and back-stock merchandise for transfer to sales floor by tagging with tags and pricing information.

Educational Assistant

Waukesha School District
09.2014 - 10.2016
  • Supported student learning objectives through personalized and small group assistance.
  • Provided support to help students with special needs learn and grow.
  • Applied positive reinforcement to redirect negative behaviors.
  • Supplied one-on-one attention to each student during group activities.
  • Prepared learning materials, helping teachers prepare for daily instruction.

Education

High School Diploma -

Pewaukee High School
Pewaukee, WI
06.2000

Skills

  • Building Customer Trust and Loyalty
  • Customer Service
  • Hiring and Onboarding
  • Performance reporting
  • Process improvement strategies
  • Team building/Leadership
  • Cross-functional communication
  • Problem-Solving
  • Multitasking and Organization
  • Retail Operations
  • Customer Relations
  • Strong multi-tasking

Affiliations

  • Oconomowoc Chamber of Commerce

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time off401k match

Quote

The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb

Software

Excel

Powerpoint

Word

Outlook

Timeline

Store Manager

By The Yard Inc
02.2023 - Current

Retail Operations Manager

Steinhafels Furniture
10.2016 - 02.2023

Educational Assistant

Waukesha School District
09.2014 - 10.2016

High School Diploma -

Pewaukee High School

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Valerie PizzalaStore Manager