Valerie Queen
Columbia,Illinois
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Keeter Center at College of the Ozarks
01.2023 - Current
- Demonstrating strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressing customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisting in training new servers, providing guidance on restaurant standards and best practices.
Internship - Receptionist
Life Network of Southern Illinois
05.2024 - 08.2024
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained and updated information, such as the organization's policy and procedure manual, with great attention to detail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Internship - Direct Support Camp Counselor
One Life Ministry
07.2024 - 07.2024
- Fostered a supportive, inclusive, and fun environment for participants.
- Worked with children who have experienced trauma to create exciting memories through providing a safe and supportive atmosphere.
- Assisted children in emotion regulation through active listening, identifying feelings, and offering healthy coping mechanisms.
Education
Bachelor of Science - Psychology
College of The Ozarks
Point Lookout, Missouri12.2024
Associate of Science - General Studies
Southwestern Illinois College
Belleville, Illinois05.2022
Skills
- Exceptional customer service
- Data entry
- Time management
- Initiative
- Adaptability
- Teamwork
- Service-oriented mindset
- Problem-solving
- Positive engagement
- Organization skills
- Verbal and written communication
Certification
- Psychological First Aid (2024)
- Secondary Trauma (2024)
- Spanish Seal of Biliteracy (2020)
Leadership / Campus Involvement
- Intramural Sports Participant (2024)
- Keeter Center Mentorship Program (2023, 2024)
- The Call Leadership Training (2023)
Awards / Honors
- Psi Chi National Honor Society (2024)
- Dean's List (2021 - 2024)
Timeline
Internship - Direct Support Camp Counselor
One Life Ministry
07.2024 - 07.2024
Internship - Receptionist
Life Network of Southern Illinois
05.2024 - 08.2024
Server
Keeter Center at College of the Ozarks
01.2023 - Current
Associate of Science - General Studies
Southwestern Illinois College
Bachelor of Science - Psychology
College of The Ozarks
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