Valerie Queen
Summary
Dynamic Account Manager with a proven track record in negotiation and relationship building. Excelled in enhancing contract compliance and financial health, achieving significant project efficiencies. Skilled in budget management and financial tracking, I bring a passion for driving success and fostering strong partnerships. Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
19
19
years of professional experience
Work History
Account Manager
Lynxspring, Inc.
Lee's Summit, MO
08.2023 - Current
- Managed all aspects of contracts, proposals, bids, and quotes, ensuring accuracy and adherence to established procedures
- Collaborated with project managers to manage and distribute project documentation, including As-Built drawings
- Secured Certificates of Completion from contractors, ensuring project closure and compliance
- Analyzed account financial health, verified payment documents, assessed creditworthiness, and reconciled forecast data
- Utilized software to manage budgets, vendor quotes, and invoices, ensuring accurate project cost reporting
- Partnered with the legal department to analyze and process contracts, mitigating risk and guaranteeing legal compliance
- Negotiated favorable contract terms with suppliers and vendors while maintaining strong relationships
Program Coordinator
Honeywell Smart Energy
Chester, VA
03.2021 - 08.2023
- Led the entire lifecycle of new program development, implementation, and onboarding
- Oversaw configuration, installation, and troubleshooting of new customer-facing software and applications
- Managed project budgets and spending using ERP systems, tracking contracts and project financials
- Generated and monitored purchase orders and requisitions for all contracts
Customer Service Supervisor
Tridium
Richmond, VA
04.2006 - 03.2021
- Processed customer invoices weekly across multiple financial systems, ensuring timely and accurate payments
- Oversaw project budget management for multiple accounts, monitoring expenditures and preparing weekly financial reports
- Developed accurate material and labor estimates for projects with varying scope and budget
- Conducted daily reviews of post receipts, billing, and order activity (delivery dates, terms, quantities, item deletions) within SAP
Technical Support Specialist
Tridium
Richmond, VA
- Managed customers through all phases of onboarding processes
- Handled incoming inquiries via call center, providing support on case status, product availability, installation instructions, and new product offerings
Skills
- Negotiation
- Processing
- Review
- Compliance
- Change Orders
- Term Contracts
- Budget Management
- Financial Tracking
- Documentation
- Relationship Building
- Communication
- Regulatory Compliance
- Financial Systems
- Document Review
- Compliance adherence
Timeline
Account Manager
Lynxspring, Inc.
08.2023 - Current
Program Coordinator
Honeywell Smart Energy
03.2021 - 08.2023
Customer Service Supervisor
Tridium
04.2006 - 03.2021
Technical Support Specialist
Tridium
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