Valerie Ramirez
San Antonio,TX
Summary
Well-qualified New Home Sales Consultant with proven success in improving operations, meeting sales quotas, and lead generation. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Offering over 3 + years of being in the new home sales industry, leasing experience, property management, and real estate paired with goal-oriented and performance-minded approaches.
Overview
12
12
years of professional experience
1
1
Certification
Work History
New Home Sales Consultant
Pulte Group
San Antonio, TX
02.2023 - Current
- Guided customers through home-buying process, addressing inquiries and providing product information.
- Collaborated with sales teams to develop effective marketing strategies for new communities.
- Conducted market research to identify target demographics and enhance sales tactics.
- Managed customer relationships to ensure satisfaction and foster repeat business opportunities.
- Worked closely with internal team members such as mortgage officers, title agents, construction project managers for seamless transaction coordination.
- Conducted regular follow-ups with prospective buyers, maintaining interest levels and fostering long-term relationships.
Online Sales Consultant
Meritage Homes
San Antonio, TX
10.2022 - 02.2023
- Managed online metrics and made recommendations for continued improvement and optimization.
- Analyzed online sales data and developed action plans to improve margin, revenue and processes.
- Replied to information requests through Salesforce CRM to foster seamless customer service experience.
- Answer high incoming and outgoing phone calls.
- Set appointments for the on-site sales team with strong leads that convert to home sales.
Real Estate Agent
RD Realty Group
San Antonio, TX
01.2022 - 10.2022
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Apartment locating for clients needing more time to prepare/handle personal situations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
Assistant Property Manager
Olympus Property Management
San Antonio, TX
09.2018 - 06.2021
- Leasing apartment homes to prospective residents.
- Providing in person, self guided, and virtual tours of their potential home, amenities, and property.
- Going over price optimization systems which changes prices daily.
- Handling evictions for non payment of rent, eviction hold off agreements, and payment arrangements.
- Filing paperwork, generating and finalizing lease contracts, answering high volume incoming and outgoing phone calls, marketing to outside businesses in surrounding areas, online marketing, touring apartment homes, planning and hosting resident events, following up with prospective residents, & opening/closing leasing office on daily basis.
- Efficient with Yield star, One Site, Blue Moon, Knock, Lead 2 Lease, Word, and Excel Spreadsheets.
- Validated rental eligibility by using Olympus Property Management's verification process.
- Generated leads for potential leases through cold calls and referrals.
- Oversaw monthly collections of over $300,000 in rents, maintaining high payment rates by building positive relationships with tenants.
Leasing Professional
CWS Apartments
12.2016 - 12.2017
- Validated rental eligibility by using CWS' verification process.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Promoted positive company and owner relationships through proactive attention to concerns.
Server/Lead Bartender
TGI Friday's
10.2013 - 06.2017
- Serving food and drinks, making craft cocktails, cleaning, handling forms of payment (cash, card, etc.), counting registers at open and close, meeting sales goals for the day, taking orders, and providing excellent customer service.
- Became a certified trainer for new hires on the floor and behind the bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Generated higher ticket averages by training new employees on suggestive up-selling techniques.
Education
High School Diploma -
United South High School
Laredo, TX05-2011
No Degree - Psychology
Laredo Community College
Laredo, TXSkills
- Exceptional Customer Service
- Telephone and email etiquette (high volume)
- Customer service-focused
- Lead Prospecting
- Traditional Marketing
- Lead Follow-Up
- CRM Tracking
Certification
- Licensed Real Estate Agent - 2022
Timeline
New Home Sales Consultant
Pulte Group
02.2023 - Current
Online Sales Consultant
Meritage Homes
10.2022 - 02.2023
Real Estate Agent
RD Realty Group
01.2022 - 10.2022
Assistant Property Manager
Olympus Property Management
09.2018 - 06.2021
Leasing Professional
CWS Apartments
12.2016 - 12.2017
Server/Lead Bartender
TGI Friday's
10.2013 - 06.2017
High School Diploma -
United South High School
No Degree - Psychology
Laredo Community College