Valerie Ray
Strasburg,OH
Summary
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Complete Concrete
Canal Fulton, OH
2023.01 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Front Desk Receptionist
Wallhouse Hotels
Walnut Creek, OH
05.2022 - 12.2022
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
Inspector in Quality Assurance and Quality Control
Kent Elastomer
Winesburg, OH
01.2020 - 03.2022
- Performed visual inspections and non-destructive tests where appropriate.
- Inspected incoming and outgoing materials for accuracy and quality.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
Assistant Manager
Buehlers Fresh Foods
Dover, OH
11.2014 - 12.2020
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Education
Associate of Science - Office Administration
Stark State College
Canton, OH05.1988
Skills
- Cooperative team member
- Organization
- Decision Making
- Time Management
- Administrative Support
- Self Starter
- Filing
- Prioritization
- Customer and Client Relations
- Phone Call Answering
Certification
ServSafe 4-2016
Timeline
Administrative Assistant
Complete Concrete
2023.01 - Current
Front Desk Receptionist
Wallhouse Hotels
05.2022 - 12.2022
Inspector in Quality Assurance and Quality Control
Kent Elastomer
01.2020 - 03.2022
Assistant Manager
Buehlers Fresh Foods
11.2014 - 12.2020
Associate of Science - Office Administration
Stark State College
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