Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Valerie Ray

Strasburg,OH

Summary

  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Complete Concrete
Canal Fulton, OH
2023.01 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Front Desk Receptionist

Wallhouse Hotels
Walnut Creek, OH
05.2022 - 12.2022
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Handled assignments independently with good judgement and critical thinking skills.

Inspector in Quality Assurance and Quality Control

Kent Elastomer
Winesburg, OH
01.2020 - 03.2022
  • Performed visual inspections and non-destructive tests where appropriate.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.

Assistant Manager

Buehlers Fresh Foods
Dover, OH
11.2014 - 12.2020
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Education

Associate of Science - Office Administration

Stark State College
Canton, OH
05.1988

Skills

  • Cooperative team member
  • Organization
  • Decision Making
  • Time Management
  • Administrative Support
  • Self Starter
  • Filing
  • Prioritization
  • Customer and Client Relations
  • Phone Call Answering

Certification

ServSafe 4-2016

Timeline

Administrative Assistant

Complete Concrete
2023.01 - Current

Front Desk Receptionist

Wallhouse Hotels
05.2022 - 12.2022

Inspector in Quality Assurance and Quality Control

Kent Elastomer
01.2020 - 03.2022

Assistant Manager

Buehlers Fresh Foods
11.2014 - 12.2020

Associate of Science - Office Administration

Stark State College

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Valerie Ray