Valerie Reyes
Brooklyn
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Mount Sinai Health System
09.2022 - 08.2023
- Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system
- Communicate with appropriate staff regarding patient’s arrival, and ensure that patient’s medical record is available for physician
- Schedule patient for follow-up appointment as needed
- Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes
- Collect or retrieve referrals or insurance authorizations as required
Patient Service Representative
CityMD Urgent Care Center
12.2021 - 09.2022
- Greeting & Welcoming patients
- Organizing and coordinating patient in-take and other appointments
- Accurately enters/updates patient information in system, scanning, updating and filing medical recordsr
- Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
- Handling cash and co-payments accurately and responsibly
Pharmacy Technician/Patient Service Representative
Katz Drugz Pharmacy
06.2019 - 12.2021
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Educated patients on prescription instructions and answered questions regarding drug side effects.
- Established and updated patient profiles, medications and insurance details.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Education
Phlebotomy
New Age Training, Inc.
New York, NY11.2021
Associate of Arts - Liberal Arts And Sciences
Borough of Manhattan Community College of The City University of New York
New York, NY06.2020
Skills
- Problem-solving skills
- Bilingual Spanish and English
- Microsoft Office expertise
- Ability to Multitask
- Work Well Under Pressure
- Communication
Certification
- Phlebotomy Technician (PT)
Timeline
Patient Coordinator
Mount Sinai Health System
09.2022 - 08.2023
Patient Service Representative
CityMD Urgent Care Center
12.2021 - 09.2022
Pharmacy Technician/Patient Service Representative
Katz Drugz Pharmacy
06.2019 - 12.2021
Phlebotomy
New Age Training, Inc.
Associate of Arts - Liberal Arts And Sciences
Borough of Manhattan Community College of The City University of New York
- Phlebotomy Technician (PT)
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