Kimberly Medina Becerra
St. Cloud
Summary
Accomplished Patient Coordinator with a proven track record at all my employment locations, enhancing front office efficiency and customer satisfaction. Skilled in insurance verification and adept at problem-solving, I significantly reduced no-show rates. My ability to manage high-volume calls and ensure patient care stands out, making me a valuable asset to any team.
Overview
4
4
years of professional experience
Work History
Patient Coordinator
St. Cloud Smiles Inc
12.2023 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Greeted and assisted patients with check-in procedures.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Patient Coordinator
Sage Dental
04.2021 - 12.2023
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Reduced no-show rates through timely and effective appointment reminders and confirmations.
- Managed high-volume call environment, maintaining professionalism under pressure and ensuring efficient issue resolution and scheduling.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Expedited appointment scheduling through effective utilization of office management software systems.
Education
High School Diploma -
El Paso Academy West
El Paso, TX06-2015
Skills
- Insurance verification
- Appointment scheduling
- Patient care
- Problem-solving skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Coordinator
St. Cloud Smiles Inc
12.2023 - Current
Patient Coordinator
Sage Dental
04.2021 - 12.2023
High School Diploma -
El Paso Academy West
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