Summary
Overview
Work History
Education
Skills
Accomplishments
References
Communication
Leadership
Timeline
Generic

Valerie Rojas

Lago Vista

Summary

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Overview

11
11
years of professional experience

Work History

Operations Manager

Ulta Beauty Inc.
05.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Analyzed and reported on key performance metrics to senior management.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.

Merchandising Manager

Ulta Beauty Inc.
04.2022 - 05.2024


  • Implemented innovative visual displays that captured attention and boosted sales significantly.
  • Trained and supervised merchandising team members in best practices, improving overall performance and productivity.
  • Evaluated merchandise assortment regularly to ensure alignment with consumer preferences, demands, and company standards.
  • Increased sales by developing and implementing successful merchandising strategies and processes.

Housekeeper

Teya Services/ Darnall Army Medical Center
09.2020 - 04.2022
  • Contributed to efficient hospital operations by promptly responding to housekeeping requests and emergencies.
  • Collaborated with nursing staff to address unique cleaning needs for patients with special requirements or conditions.
  • Performed deep-cleaning tasks on a regular basis to maintain optimal cleanliness levels throughout the entire facility.
  • Reduced cross-contamination risks by adhering to strict guidelines regarding the handling of biohazardous materials and waste disposal procedures.

Customer Service Representative -Collections

GC Services
01.2019 - 09.2020


  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

Assistant Store Manager

Dairy Queen
04.2014 - 01.2019
  • Co-managed operations, sales and service aspects of business consistently meeting district goals and deadlines.
  • Assisted in hiring and training team members, as well labor- hour management.
  • Managed cash registers and store safe efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily processes.
  • Enhanced store appearance for increased sales by maintaining cleanliness and food safety compliance and implementing strategic merchandise displays.

Education

Associate of Applied Science - Business Administration

Central Texas College

Bachelor of Science - Business Administration/ Marketing

Columbia Southern University
05-2025

Skills

  • Bilingual communication: English and Spanish
  • Effective communication
  • Meticulous attention to detail
  • Experienced in project coordination
  • Analytical problem-solving
  • Proficient in scheduling tasks
  • Measurable goal planning
  • Proactive individual
  • Operations management
  • Customer service
  • Inventory management
  • Planning and implementation

Accomplishments

  • Earned the “Love What You Do, Own What You Do” Award in 2024 for executing quick, effective product merchandising displays, resulting in driving key performance indicators.
  • Promoted to Operations Manager after 2 years with the company.
  • Reduced store shrink by 1.10% through operational excellence and leading inventory preparation and audit.

References

Available upon request.

Communication

Implemented new procedures and routines that improved productivity and day to day team functions.

Leadership

Collaborated with other leaders to systematically improve store operations which lead to increase in guest satisfaction and improved store standards.

Timeline

Operations Manager

Ulta Beauty Inc.
05.2024 - Current

Merchandising Manager

Ulta Beauty Inc.
04.2022 - 05.2024

Housekeeper

Teya Services/ Darnall Army Medical Center
09.2020 - 04.2022

Customer Service Representative -Collections

GC Services
01.2019 - 09.2020

Assistant Store Manager

Dairy Queen
04.2014 - 01.2019

Associate of Applied Science - Business Administration

Central Texas College

Bachelor of Science - Business Administration/ Marketing

Columbia Southern University

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