Wendy Luchowski
Spring Grove,IL
Summary
A forward-thinking and results-oriented leader with three years of experience in the retail environment, adept at overseeing multi-unit operations, strategic sales growth, and talent development in dynamic retail and service environments. Possesses expertise leading projects that contributed to million-dollar growth in the service and retail industries. Adept at fostering inclusive, guest-focused cultures, assembling and training high-performing teams.
Overview
6
6
years of professional experience
Work History
Experience Manager
Ulta Beauty Inc.
07.2022 - Current
- Managed the salon, sales manager, and boutique teams, prioritizing performance to increase revenue and customer satisfaction.
- In charge of recruiting, mentoring and developing talent, guaranteeing operational quality, and fostering an inclusive workplace that generates top-line growth for salon and retail services.
- Oversaw event planning and execution to promote product launches and sales initiatives.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Collaborated with cross-functional teams to optimize service offerings and drive business growth.
Barista
Starbucks
10.2019 - 10.2021
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Associate of Arts - Business Administration And Management
College of Lake County
Grayslake, IL05-2022
Skills
- Proficiency in Microsoft Office
- Salon & Sales Marketing
- Multi-Unit Operations Management
- Event Planning
- Cross-functional Teamwork
- Payroll
- Talent Development & Succession Planning
- Guest Experience & Engagement Strategy
Timeline
Experience Manager
Ulta Beauty Inc.
07.2022 - Current
Barista
Starbucks
10.2019 - 10.2021
Associate of Arts - Business Administration And Management
College of Lake County