Summary
Overview
Work History
Education
Skills
Timeline
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Valerie Ruthven

Hastings,MI

Summary

Developed clear communication skills through teaching, and listing customer orders back to coworkers in a fast-paced work place. Worked as a cashier for over a year in a very high-paced, busy environment. Taking orders, restocking product, handling payment methods, and answering customers inquiries about our products and business.

Multiple experiences in childcare and coordinating with parents.

Overview

3
3
years of professional experience

Work History

Customer Service Cashier

Otto's Poultry
08.2023 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Utilized various software applications to process customer orders.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Piano Teacher

Self Employed
02.2022 - Current
  • Boosted student confidence in their abilities through consistent positive reinforcement and encouragement.
  • Introduced students to appropriate hand positioning, finger transitions and pedal use.
  • Communicated with parents regarding upcoming events and student progress.
  • Developed lesson plans, selected course materials and prepared assignments.
  • Developed personalized curriculum for each student to cater to their unique learning styles and needs.
  • Provided constructive feedback on technique, expression, posture, rhythm-reading skills during weekly private lessons.
  • Improved student understanding of piano theory through creative games and activities.
  • Increased student retention rates by developing strong relationships with students and their families.
  • Ensured smooth communication with parents about their child''s progress through regular meetings discussing achievements areas needing improvement.
  • Fostered a passion for music in students by exposing them to various genres, composers, and historical periods.
  • Collaborated with other music teachers to design interdisciplinary projects that enhanced overall musical understanding.
  • Communicated regularly with parents to provide information about children's progress and challenges.
  • Established strong music foundation with students by incorporating basic music theory into weekly lessons.
  • Arranged lessons to accommodate each student's unique goals and interests.
  • Worked with students to sharpen sight-reading, memorization and improvisation piano techniques.
  • Incorporated student interests and experiences to make learning relevant and meaningful.
  • Adapted instruction to meet individual student needs to differentiate instruction to meet students' diverse learning needs and abilities.
  • Communicated with parents to maintain regular communication about student progress and any concerns.

Stable Worker

Foxfield Arabians
09.2021 - 09.2022
  • Maintained clean and organized stables for a safe environment, ensuring optimal living conditions for horses.
  • Cared for specialized equipment such as saddles and bridles, prolonging their lifespan through regular cleaning and maintenance tasks.
  • Established trust with each horse through consistent interaction, fostering positive relationships between animals and staff members alike.
  • Worked with ranch hands to clean stables and riding areas.
  • Reported any property damage or concerns to supervisors and completed requested services to resolve.
  • Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
  • Cleaned stalls, pens, and led horses out to pasture each morning
  • Properly disposed of waste in sanitary way
  • Flexible schedule and helped cover multiple shifts

Babysitter

Organic Elements Salon
02.2021 - 05.2022
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Promoted healthy habits by preparing nutritious meals and snacks for children daily.
  • Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
  • Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
  • Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
  • Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
  • Collaborated closely with parents regarding behavioral issues implementing strategies that improved overall behavior patterns.
  • Encouraged children to be understanding and patient with others.
  • Taught children basic life skills, manners and personal hygiene.
  • Supervised children engaged in physical activity, learning and social skills with peers.

Education

Homeschooled
Hastings, MI
05.2024

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash Handling
  • Guest Services
  • Product Knowledge
  • POS System Operation
  • Customer inquiries
  • Merchandise Restocking
  • Customer Assistance
  • Order Taking
  • Basic Mathematics
  • Cash register systems

Timeline

Customer Service Cashier

Otto's Poultry
08.2023 - Current

Piano Teacher

Self Employed
02.2022 - Current

Stable Worker

Foxfield Arabians
09.2021 - 09.2022

Babysitter

Organic Elements Salon
02.2021 - 05.2022

Homeschooled

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Valerie Ruthven