
Experienced Intake Coordinator with over 6 years in patient services and healthcare administration, specializing in reproductive health. Proven ability to manage complex scheduling, streamline intake procedures, and provide empathetic support to patients and families. Known for enhancing operational efficiency and driving patient satisfaction.
• Register and schedule patients across 4 clinic locations and 3 doctors.
• Coordinate telehealth and in-person visits, ensuring timely communication.
• Collect medical records, verify insurance, and manage patient intake documentation.
• Developed and implemented new intake workflows, reducing patient wait times by 30%.
• Train and onboard new staff members, standardizing intake protocols.
• Guided patients and families through the admissions process with empathy and clarity.
• Scheduled transportation and medical appointments for incoming patients.
• Led facility tours and answered detailed questions from prospective residents.
• Collaborated with interdisciplinary teams to ensure smooth transitions into care.
• Processed 200+ financial transactions daily with high accuracy.
• Streamlined customer service operations and enhanced client satisfaction.
Patient Intake & Registration HIPAA Compliance EMR/EHR Systems Fertility & Reproductive Health Knowledge
Insurance Verification Scheduling (Multi-location/Provider) Telehealth Coordination Staff Training & Onboarding