Valerie Sharp
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
3
3
years of professional experience
Work History
Sales Associate
The UPS Store Inc.
Las Vegas, NV
02.2023 - 02.2026
- Assisted customers with packing and shipping services at retail locations.
- Maintained inventory accuracy through regular stock checks and organization.
- Operated shipping software to process orders and track shipments efficiently.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Collaborated with team members to streamline daily operations and improve overall workflow.
- Educated customers on tailored products and services, enhancing their shopping experience.
- Managed store appearance by organizing displays and maintaining cleanliness standards.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Restocked shelves to maintain sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Developed and implemented promotional strategies that contributed to increased sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Adhered to company initiatives and achieved established goals.
Customer Service Representative
Dogtopia
Las Vegas, NV
07.2025 - 12.2025
- Resolved customer complaints in a timely and professional manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries about dog daycare services and products.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Collaborated with team members to ensure excellent customer service standards.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Trained new staff on customer service protocols and operational procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Awaken Academy
Las Vegas, NVSome College (No Degree) - Criminal Injustice
College of Southern Nevada
Las Vegas, NVSkills
- Point-of-sale operation
- Customer service
- Inventory management
- Shipping software
- Product knowledge
- Retail sales
- Team collaboration
- Relationship building
- Complaint resolution
- Staff training
- Problem solving
- Effective communication
- Time management
- Visual merchandising
- Upselling techniques
- Problem-solving skills
- Sales trends
- Money handling
- Superb time management
- Brand promotion
- Inventory control
- Merchandise display
- Relationship selling
- Written and oral communication skills
- Customer needs assessment
- Hospitality and accommodation
- Price quote preparation
- Financial records analysis
- Product sales
- Self-checkout assistance
- Complex Problem-solving
- Sales strategy
- Cash handling
- Relationship management
- Sales techniques
Timeline
Customer Service Representative
Dogtopia
07.2025 - 12.2025
Sales Associate
The UPS Store Inc.
02.2023 - 02.2026
Awaken Academy
Some College (No Degree) - Criminal Injustice
College of Southern Nevada