VALERIE SILVA

• As a retail banker my day-to-day responsibilities were handling deposits, withdrawals, and other routine banking transactions.
• Account Management- Opening new account, performing account maintenance and assisting with account-related inquires.
• Community Engagement- We also in many cases reached out to the community for charity fundraisers and built relationships with our local partners.

In addition to these core responsibilities, we also contributed to sales goals and targets, maintain clean and tidy areas around the branch, adhere to bank policies and procedures, ensure customer confidentiality and security and to collaborate with other team members to achieve branch objectives.

• Meet and greet customers
• Research and attain knowledge about products and perform full demonstrations of the products
• Use critical thinking to find the perfect selections based on information that is provided
• Assist customers with financing and leasing applications
• Follow up on sales call logs to boost sales and business
• Advertising and sharing of store promotions on social media

As a Sales Associate, I assist customers in finding the perfect piece for their homes by offering product knowledge, personal recommendations, and exceptional customer service. I focused on building relationships, meeting sales goal, and creating a smooth and enjoyable in store experience.

• Lead, train, and coach sales associates to meet monthly sales goal.
• Monitor performance and implement strategies to improve.
• Manage inventory, floor planning, and visual merchandising standards.
• Deliver exceptional customer service and resolve escalated client concerns.
• Monitor customer inquiries through our marketing company.
• Prepare monthly sales reports and end of the month commission reports.

As a Sales Manager, I lead and motivated a team of sales associates to deliver outstanding customer service, achieve sales goals, and maintain a high-performing showroom environment. I oversee daily operations, train staff, monitor inventory and implement sales strategy.

• Meet and greet customers upon arrival
• Remaining knowledgeable about products and performing full demonstrations of the products
• Use critical thinking to find the perfect selections based on information that is provided
• Assisting customers with financing and leasing applications
• Follow up on sales call logs to drive sales and business
• Advertising and sharing of store promotions on social media

• Respond to customer inquiries via phone call, emails, and chat.
• Resolve complaints and issues efficiently, ensuring customer satisfaction.
• Provide accurate information about products, services, and policies.
• Maintain detailed record of interactions and account updates.
• Stay updated on company offerings and procedures.

As a Customer Service I serve as the first point of interaction in providing support, solving issues, and ensuring a positive experience with every interaction. I handle inquiries, process request, and offer product or service information while maintaining professionalism and empathy.