Valerie Sitzer
Hollywood,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Client Success Associate
Full Spectrum
11.2018 - 06.2024
- Retained accounts by delivering exceptional service during every interaction
- Minimized errors by calculating charges and completing paperwork with high accuracy
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems
- Remained current on new marketing campaigns to respond appropriately to marketing related inquiries
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Set up customer accounts in system and updated details to reflect current information
- Updated records with details of customer interactions and transactions
- Used various tools and resources to identify trend behaviors to improve individual and team performance.
- Built strong relationships with clients through consistent communication, understanding their needs, and delivering on expectations.
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
Customer Care Representative
Allied Plumbing
12.2015 - 05.2018
- Returned every call or email before end of each day, maintaining both speed and professionalism
- Received and resolved or escalated customer issues and inquiries
- Improved customers' experiences with targeted product and service recommendations
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems
- Set up customer accounts in system and updated details to reflect current information
- Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
Customer Success Associate
American Operators
01.1998 - 12.2014
- Answered inbound calls to handle various concerns, set appointments and close sales
- Managed customer calls efficiently in fast-paced call center environment
- Documented, researched and resolved customer service issues
- Followed up with customers to offer additional support and check resolution satisfaction
- Met personal, team and company goals in customer service environment
- Anticipated needs and resolved problems to keep customers happy
- Delivered fast and friendly service to handle questions and service complaints
- Addressed and resolved customer concerns and complaints
- Collaborated with internal departments to find resolutions and conduct further research on customer account
- Kept records of customer interactions or transactions, recording details of inquiries and actions taken
- Contacted customers to respond to inquiries or notify of claim investigation results or adjustments
- Completed contract forms, prepared change of address records, or issued service discontinuance orders with computer and job-related software.
Education
Associate in Arts (A.A.) - General Studies
Broward College
05.1991
Diploma - General Studies
Hollywood Hills High School
06.1988
Skills
- Client Education
- Negotiation
- CRM software proficiency
- Account updating
- Order Fulfillment
- Calm and Professional Under Pressure
- Computer Skills
- Data Entry
Timeline
Client Success Associate
Full Spectrum
11.2018 - 06.2024
Customer Care Representative
Allied Plumbing
12.2015 - 05.2018
Customer Success Associate
American Operators
01.1998 - 12.2014
Associate in Arts (A.A.) - General Studies
Broward College
Diploma - General Studies
Hollywood Hills High School