Valerie Smith
Houston,TX
Summary
Experienced with warranty coordination, ensuring timely and accurate claim processing. Utilizes strong organizational and communication skills to maintain efficient workflow and resolve customer issues. Track record of implementing process improvements and fostering positive client relationships.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Scheduler
Patio1 Furniture
Houston, TX
02.2008 - 06.2014
- Coordinated daily customer delivery schedules while overseeing production order to optimize loading processes.
- Directed production operations to ensure timely order readiness based on promised delivery dates.
- Managed special order processing and maintained consistent communication with customers to enhance satisfaction.
- Managed logistics for shipping and receiving to maintain inventory accuracy and efficiency.
- Maintained and ordered office supplies
- Evaluated job applications and conducted interviews with potential candidates.
Warranty Coordinator
Anthony & Sylvan Pools
Houston, TX
06.2014 - 05.2025
- Daily duties included heavy customer contact via phone and email; providing direction to customer on normal maintenance issues, scheduling and contact with sub-contractors, warranty stations and in-house staff.
- Provided accurate and timely tracking of incoming warranty request and follow up.
- Worked with corporate staff on customer relations projects and research history.
- Interacted with staff to define repair and inspection schedule and provided feedback in construction meetings on ongoing issues that can be prevented.
- Assisted in planning and coordinating warranty repairs based on work flow.
- Oversee/prepares monthly reports and analysis for management review.
- Coded warranty invoices for accounting department.
- Participated in cross-functional meetings to discuss ongoing warranty matters and develop strategies for continuous improvement in customer service quality.
- Collaborated with technicians to ensure accurate diagnosis and repair of product issues under warranty.
- Demonstrated exceptional attention-to-detail when reviewing claim documentation before making eligibility decisions.
- Educated customers on proper maintenance and care practices to minimize warranty claims and improve product longevity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Project Manager
Cypress Patios
Cypress, TX
05.2025 - 10.2025
- Scheduled and monitored phases for large projects. Including jobsite visits.
- Provided detailed project status updates to clients and management.
- Met project deadlines without sacrificing build quality or workplace safety.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Processed paperwork to the HOA
- Submit Permits and Texas Dig
- Invoiced Clients per phase and collected payments either via software or cash
Repair Coordinator
Poolie
Cypress, TX
10.2025 - Current
- Scheduling Repairs - Coordinated repair schedules to optimize technician efficiency and customer satisfaction.
- Customer Experience - Maintained proactive communication with customers via calls, texts, and emails to address inquires, provide updates, and resolve issues.
- Quoting Internal Leads - Collaborated with the internal team to deliver precise and timely quotes for repair services, factoring in materials, labor and other variables.
- Quoting External Leads - Engage with potential customers to provide detailed and competitive repair quotes. Handled incoming leads, assess their needs and set up estimates to initiate the repair process.
- Follow up - Proactively followed up with leads to maintain communication, address concerns, and convert opportunities into revenue.
- Warranty Work Management - Prioritized timely scheduling of warranty repairs, oversee warranty work documentation and filed warranty claims.
Education
05-2002
Skills
- Microsoft office
- Problem solving
- Active listening
- Complaint handling
- Communication
- Customer service
- Time management
- Attention to detail
- Multitasking and organization
- Reliability
- Organizational skills
- Adaptability and flexibility
- Teamwork and collaboration
Certification
Certified Pool Operator Dec 2025
Timeline
Repair Coordinator - Poolie
10.2025 - Current
Project Manager - Cypress Patios
05.2025 - 10.2025
Warranty Coordinator - Anthony & Sylvan Pools
06.2014 - 05.2025
Scheduler - Patio1 Furniture
02.2008 - 06.2014
Hastings High School - ,
Yearly technical training
Attended hands on training, 8 hour class yearly with Fluidra.