Rosie Henry
Jackson ,MS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Scheduler
Dope Doctors
Jackson, Ms
12.2023 - 04.2024
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Representative
Horne LLP
Ridgeland, MS
02.2021 - 11.2023
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Contributed to team sales goals by upselling products and services to customers.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Gathered, organized and input information into digital database.
Customer Service Specialist
Alorica
Jackson, MS
11.2020 - 02.2021
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier
Corner Bakery Cafe
Ridgeland, MS
09.2017 - 03.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Murrah High School
Jackson, MS05.2017
Skills
- Paperwork Processing
- Needs Analysis
- Records Management
- Market Research
- Microsoft Office
- Microsoft Excel
- Teamwork
- Data entry proficiency
- Excellent Communication
- Active Listening
- Problem-Solving
- Leadership
- Computer literacy
References
Marquez Williams
Contact Center Supervisor
Marquez.Williams@horne.com
Timeline
Scheduler
Dope Doctors
12.2023 - 04.2024
Representative
Horne LLP
02.2021 - 11.2023
Customer Service Specialist
Alorica
11.2020 - 02.2021
Cashier
Corner Bakery Cafe
09.2017 - 03.2020
High School Diploma -
Murrah High School