Brittany Reese
Camden,SC
Summary
Proven Medical Personnel, adept in vital signs monitoring and direct patient care, enhancing patient satisfaction through exceptional service and attention to detail. Skilled in data entry and patient data management, I streamlined workflow processes, achieving a significant increase in efficiency and being able to speak up on behalf of patients needs. My adaptability and teamwork contribute to a positive healthcare environment, consistently meeting employer expectations, and always willing to learn to further knowledge.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Clinical Scheduler
MUSC Health Heart & Vascular Haile St
1330 Haile St Camden SC 29020
03.2025 - Current
- Scheduled patient appointments efficiently using electronic health record systems.
- Coordinated with healthcare providers to optimize patient flow and reduce wait times.
- Managed incoming calls and inquiries to ensure timely communication with patients and staff.
- Updated and maintained accurate patient records for consistency in scheduling practices.
- Obtaining authorizations for office visits
- Followed up with patients to reschedule missed appointments.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted in maintaining an organized office environment through timely filing of paperwork and efficient record-keeping practices.
- Managed complex schedules for multiple healthcare providers, ensuring optimal time management and resource allocation.
- Developed strong relationships with patients and their families, fostering an atmosphere of trust and open communication.
- Increased productivity within the clinic by effectively prioritizing tasks and managing daily workload.
- Optimized clinic workflow by proactively identifying potential scheduling conflicts or issues.
- Maintained high levels of accuracy in data entry tasks, contributing to the overall integrity of the clinic''s scheduling system.
- Contributed to the clinic''s overall success by consistently meeting or exceeding performance metrics related to scheduling accuracy and efficiency.
Front Desk Receptionist
Camden Heart Care
Camden, SC
05.2019 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved patient issues quickly and notified supervisor immediately when problems escalated.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Completed patient referrals to that other medical specialists or primary care providers sent then scheduling those patients
- Completed and filed financial documentation for accounting purposes.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Helped with medical records being placed in the correct folders in charts
- Helped with medical records request and/or requesting medical records
- Helped with Prior Authorizations with medical procedures that providers ordered
- Maintained faxes
- Maintained and helped with insurance verification
Patient Care Technician
MUSC Health Kershaw Medical Center Geri-Pysch
Camden, SC
02.2023 - 03.2025
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Followed directions of licensed nurses to administer medications and treatments.
Front Desk Receptionist, Referral Specialist
Sentinel Health Partners
Elgin, SC
01.2017 - 05.2019
- Verified insurance benefits and eligibility for procedures before referring clients.
- Transcribed phone messages and relayed to appropriate personnel.
- Scheduled appointments with specialists on behalf of clients.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered phone calls and messages 6-physicians primary care medical facility, scheduling appointments and handling patient inquiries.
- Built professional relationships with service providers.
- Notified and reminded clients of appointments.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Partnered with other departments to provide top-notch service to patients
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Pharmacy Technician
St. Matthews Pharmacy
St. Matthews, SC
09.2016 - 01.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Reviewed and verified customer information and insurance provider information.
Pharmacy Technician
Rite Aide Pharmacy
Camden, SC
12.2010 - 09.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
Education
Associate of Applied Science - Medical Insurance Coding
Grantham University
Lenexa, KS08.2020
High School Diploma -
Camden High School
Camden, SC06.2013
Skills
- Data Entry and Database Software
- Front Desk Operations
- Telephone Etiquette
- Greeting and Seating Clients
- Positive Attitude and Energetic
- Data Research and Analysis
- Call Answering and Routing
- Sorting and Delivering Mail
- Referral Coordination
- Reminder Calls
- Medical Terminology understanding
- Medical Records and Documentation
- Word Processing Software
- Workflow Processes
- Patient Medical Records Maintenance
- Patient Data Management
- Government Forms
- Informational Releases
- Demographic Information
- Office Supplies and Inventory
- Reading Comprehension
- Patient Health Information Access
- Patient Satisfaction
- Record Releases and Requests
- Document Uploading
- Protected Health Information
- Patients Rights
- Daily logs
- HIPAA requirements
- Record Scanning
- Electronic Filing System Organization
- Health Care Industry
- Multitasking
- Complex Problem Solving
- Doctor Communication
- Paperwork Processing
- Business Communications
- Managing Money and Reports
- OSHA Compliant
- MIMPS Compliant
- Epic EMR
- Eclinical Work Data Base
- Medical Manager Data Base
- Greenway Data Base
- Blood Glucose Monitoring
- Catheter Care
- Professional Bedside Manner
- Data Collection
- Infection control standards
- Adaptable
- Medical Equipment Operation
- Feeding Assistance
- Vital signs monitoring
- Patient Observation
- Emergency Response
- Room Cleaning and Restocking
- Direct Patient Care
- Behavior redirection
- Patient-focused care
- Attention to Detail
- Observation Documentation
- Family Communication
- Effective Communication
- Active Listening
- Patient Care
- Output Monitoring and Reporting
- Adaptability and Flexibility
- Teamwork and Collaboration
- Problem-solving abilities
- Heavy Lifting
- Heartsaver CPR & AED
- Medical Coding and Billing
- Obtaining Authorizations
Certification
- Certified in First-Aid
- Certified in CPR
- Handle With Care Class Completion
Timeline
Clinical Scheduler
MUSC Health Heart & Vascular Haile St
03.2025 - Current
Patient Care Technician
MUSC Health Kershaw Medical Center Geri-Pysch
02.2023 - 03.2025
Front Desk Receptionist
Camden Heart Care
05.2019 - Current
Front Desk Receptionist, Referral Specialist
Sentinel Health Partners
01.2017 - 05.2019
Pharmacy Technician
St. Matthews Pharmacy
09.2016 - 01.2017
Pharmacy Technician
Rite Aide Pharmacy
12.2010 - 09.2016
Associate of Applied Science - Medical Insurance Coding
Grantham University
High School Diploma -
Camden High School