Valerie Trujillo
San Francisco,CA
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
9
9
years of professional experience
Work History
CNA/Receptionist/Hospital Admissions Coordinator
San Francisco Healthcare and Rehab
03.2021 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards before allowing access to the building.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
Cashier Floor Supervisor
Noah’s NY Bagels
04.2017 - 03.2020
- Ensured that cashiers performed their duties in accordance with company policy and procedures.
- Supervised and trained new cashiers on register operations, customer service, and POS software.
- Monitored the daily activities of each cashier to ensure accuracy and efficiency.
- Maintained accurate records of all transactions processed by the cashiers.
- Resolved customer complaints promptly and professionally.
- Performed daily opening and closing duties such as balancing registers, verifying bank deposits, reconciling petty cash funds.
- Assisted customers with returns or exchanges when needed.
- Developed strategies to improve customer service standards and increase profitability.
- Reviewed security camera footage to monitor any suspicious activity at the registers.
- Coordinated with store managers on scheduling changes or special events.
- Maintained a clean work area free from clutter or debris.
- Performed other tasks as assigned by management.
School Crossing Guard
Antioch unified school district
Antioch, CA
04.2015 - 09.2017
- Assisted pedestrians in crossing the street safely and efficiently.
- Monitored traffic to ensure safe passage of pedestrians.
- Provided directions to children regarding safety protocols when crossing streets.
- Directed traffic away from areas where students were crossing.
- Inspected crosswalks for hazards such as broken glass, potholes. prior to allowing pedestrians to cross.
- Ensured that all vehicles stopped at designated stops while children crossed the street.
Education
CNA Certification - Certified Nursing Assistant
Arriba Juntos
San Francisco, CA02-2021
Skills
- Vital signs monitoring
- Compassionate communication
- Basic Life Support
- Feeding Assistance
Timeline
CNA/Receptionist/Hospital Admissions Coordinator
San Francisco Healthcare and Rehab
03.2021 - Current
Cashier Floor Supervisor
Noah’s NY Bagels
04.2017 - 03.2020
School Crossing Guard
Antioch unified school district
04.2015 - 09.2017
CNA Certification - Certified Nursing Assistant
Arriba Juntos