Valerie Turner
Virginia Beach,VA
Summary
Dedicated, determined, dependable, and result-driven professional specializing in healthcare. Seeking a challenging position where skills in healthcare management can be utilized. Accustomed to a team-oriented and supportive environment where decisions can be made without immediate supervision.
Overview
30
30
years of professional experience
Work History
Patient Service Coordinator
Sentara Health
1330 Sentara Parkway Virginia Beach, VA 23464
06.2018 - Current
- Includes supporting the referral process from providers, as well as pre-authorization approvals for medications and other services as ordered/requested by providers
- Create authorizations for skilled nursing, LTACH, Inpatient rehab Outpatient procedure, Therapy, Labs, DME Specialty Meds
- Perform tasks with a high level of accuracy
- Data Entry
- Insurance Verification & eligibility
- Strong communication skills
- Attention to detail
- QNXT, JIVA, Max Nice inContact.
- Used CSC Wintegrate Cloud to maintain electronic patient files, successfully maintaining over 500 patient files.
Program Manager-S.E.E.K.
Building Blocks Services
Norfolk , Virginia 23502
03.2017 - 11.2017
- Managed and supervised 10 young adults ages 17 to 22 seeking certification in Pharmacy.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Identified program obstacles and communicated possible impacts to team.
Technical Support Representative
Cox Communications
1341 Crossways Blvd Chesapeake, VA 23320
10.2016 - 03.2017
- Provided remote assistance to over 200 customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved over 100 complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Home Companion
Home Instead Senior Care
751 Independence Cir Virginia Beach, 23455
04.2016 - 09.2016
- Upheld client confidentiality and privacy by respecting their personal boundaries and adhering to established professional guidelines.
- Recognized changes in client behavior or health, promptly reporting concerns to appropriate healthcare providers for assessment and intervention.
- Demonstrated flexibility in adjusting schedules and responsibilities to accommodate client needs as they arose.
- Maintained a clean and safe living environment by performing light housekeeping tasks routinely.
- Assisted with daily living activities, running errands, and household chores.
Operational Specialist
UNITED STATES NAVY
Naval Station Norfolk, Norfolk Virginia 23505
04.1995 - 06.2007
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Coached approximately 20 team members on professional development opportunities, contributing to improved overall performance.
- Developed strategic plans, setting clear objectives and achievable milestones for all team members.
- Defined clear targets and objectives and communicated to other team members.
- Trained over 30 personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Certified Phlebotomist
Tidewater Medical Training Center
Virginia Beach, VA02.2024
Associate of Arts - Pharmacy Technology
Stratford University
Virginia Beach, VA06.2019
Practical Nursing
Fortis College
Norfolk, VA08.2012
High School Diploma -
Burke County Comprehensive High School
Waynesboro, GA06.1993
Skills
- Patient Registration
- Strong Organization
- Appointment Scheduling
- Healthcare Systems Knowledge
- Customer Service
- HIPAA Compliance
Timeline
Patient Service Coordinator
Sentara Health
06.2018 - Current
Program Manager-S.E.E.K.
Building Blocks Services
03.2017 - 11.2017
Technical Support Representative
Cox Communications
10.2016 - 03.2017
Home Companion
Home Instead Senior Care
04.2016 - 09.2016
Operational Specialist
UNITED STATES NAVY
04.1995 - 06.2007
Certified Phlebotomist
Tidewater Medical Training Center
High School Diploma -
Burke County Comprehensive High School
Associate of Arts - Pharmacy Technology
Stratford University
Practical Nursing
Fortis College