Valerie Turner
Virginia Beach,VA
Summary
Dedicated, determined, dependable, and result-driven professional specializing in healthcare. Seeking a challenging position where skills in healthcare management can be utilized. Accustomed to a team-oriented and supportive environment where decisions can be made without immediate supervision.
Overview
30
30
years of professional experience
Work History
Patient Service Coordinator
Sentara Health
06.2018 - Current
- Includes supporting the referral process from providers, as well as pre-authorization approvals for medications and other services as ordered/requested by providers
- Create authorizations for skilled nursing, LTACH, Inpatient rehab Outpatient procedure, Therapy, Labs, DME Specialty Meds
- Perform tasks with a high level of accuracy
- Data Entry
- Insurance Verification & eligibility
- Strong communication skills
- Attention to detail
- QNXT, JIVA, Max Nice inContact.
- Used CSC Wintegrate Cloud to maintain electronic patient files, successfully maintaining over 500 patient files.
Program Manager-S.E.E.K.
Building Blocks Services
03.2017 - 11.2017
- Managed and supervised 10 young adults ages 17 to 22 seeking certification in Pharmacy.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Identified program obstacles and communicated possible impacts to team.
Technical Support Representative
Cox Communications
10.2016 - 03.2017
- Provided remote assistance to over 200 customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved over 100 complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Home Companion
Home Instead Senior Care
04.2016 - 09.2016
- Upheld client confidentiality and privacy by respecting their personal boundaries and adhering to established professional guidelines.
- Recognized changes in client behavior or health, promptly reporting concerns to appropriate healthcare providers for assessment and intervention.
- Demonstrated flexibility in adjusting schedules and responsibilities to accommodate client needs as they arose.
- Maintained a clean and safe living environment by performing light housekeeping tasks routinely.
- Assisted with daily living activities, running errands, and household chores.
Operational Specialist
UNITED STATES NAVY
04.1995 - 06.2007
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Coached approximately 20 team members on professional development opportunities, contributing to improved overall performance.
- Developed strategic plans, setting clear objectives and achievable milestones for all team members.
- Defined clear targets and objectives and communicated to other team members.
- Trained over 30 personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Certified Phlebotomist
Tidewater Medical Training Center
Virginia Beach, VA02.2024
Associate of Arts - Pharmacy Technology
Stratford University
Virginia Beach, VA06.2019
Practical Nursing
Fortis College
Norfolk, VA08.2012
High School Diploma -
Burke County Comprehensive High School
Waynesboro, GA06.1993
Skills
- Patient Registration
- Strong Organization
- Appointment Scheduling
- Healthcare Systems Knowledge
- Customer Service
- HIPAA Compliance
Timeline
Patient Service Coordinator
Sentara Health
06.2018 - Current
Program Manager-S.E.E.K.
Building Blocks Services
03.2017 - 11.2017
Technical Support Representative
Cox Communications
10.2016 - 03.2017
Home Companion
Home Instead Senior Care
04.2016 - 09.2016
Operational Specialist
UNITED STATES NAVY
04.1995 - 06.2007
Certified Phlebotomist
Tidewater Medical Training Center
High School Diploma -
Burke County Comprehensive High School
Associate of Arts - Pharmacy Technology
Stratford University
Practical Nursing
Fortis College
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