Valerie Tusinski
St Louis,MO
Summary
Dynamic healthcare professional with over 12 years of experience in patient registration and insurance coordination. Recognized for managing high-volume front desk operations, providing exceptional first impressions, and facilitating patient access to care. Committed to overcoming challenges and enhancing patient experiences in a fast-paced medical environment.
Overview
13
13
years of professional experience
Work History
PSR II
Washington University Physicians
01.2022 - Current
- Supported coworkers in determining insurance eligibility through the DOM by the IRT, ensuring accurate patient coverage.
- Guided patients on alternative financial assistance options, enhancing access to necessary healthcare services.
- Obtain referrals and orders from providers.
- Schedule patients for future appointments and testing.
- Explain billing processes and collect financial responsibilities from patients.
- Viewing the DAR daily to counsel patients on testing in our suite.
- Registering new and existing patients.
- Assisting patients with form completion.
- Calls patients with appointment time reminders.
- Informed staff and patients about other clinics and their services, facilitating referrals and improving patient care options.
- Work with radiology in the building to precert ancillary testing the same day.
Lead PSR
CSCC
01.2021 - 01.2022
- Opened Children's building in 2021, facilitating expanded clinic services.
- Led opening of new Children's building in collaboration with management.
- Supervised PSRs daily, ensuring optimal clinic staffing to meet patient needs. to fill the clinic positions daily.
PSR II
BJH
01.2019 - 01.2021
- Relocated to south county to assist with patient registration processes.
- Transcribed and registered patients for same-day MRI, CT, ultrasound, x-rays, labs, and interventional radiology procedures.
- Coordinated pre-certification with insurance companies and providers for urgent MRI and CT procedures.
- Collaborated with radiology to facilitate same-day scheduling of emergent tests.
PSR II
Missouri Baptist Medical Center
01.2016 - 01.2019
- Worked with other team leads to get all 93 locations in MoBap covered with PSR employees.
- Covered shifts during busy periods to ensure continuous patient care across the hospital.
- Demonstrated reliability by moving throughout the hospital to meet staffing needs.
- Registered patients, transcribed paper orders, and completed daily paperwork in main hospital to support efficient operations.
- Worked on precert with insurance companies for emergent testing...experience with CPT and diagnosis codes.
- Asked by management to perform the Epic SuperUser role for MoBap.
- Traveled to other hospitals teaching Epic.
- Teaching coworkers to use the new Epic system.
- Building new orders within the Epic system.
- My learning tools are still in use today.
Hospital secretary and Revenue Cycle Billing
Saint Anthony's Medical Center
01.2014 - 01.2016
- Acted as hospital secretary in cardiac unit, managing patient records and coordinating communication.
- Managed front office operations while charge nurses attended to patients.
- Processed claims and balanced revenue cycle billing on a monthly basis.
- Applied CPT code expertise to pay, reverse, and adjust claims effectively.
Accomplishments
- Employee of the Month 2026
Timeline
PSR II
Washington University Physicians
01.2022 - Current
Lead PSR
CSCC
01.2021 - 01.2022
PSR II
BJH
01.2019 - 01.2021
PSR II
Missouri Baptist Medical Center
01.2016 - 01.2019
Hospital secretary and Revenue Cycle Billing
Saint Anthony's Medical Center
01.2014 - 01.2016