Valerie Vigil
Greensboro,NC
Summary
Results-driven operations professional with experience in restaurant leadership, front-of-house service, and employee training. Skilled in payroll administration, POS reconciliation, cash handling, and vendor management. Brings strong organization, clear communication, and conflict resolution to support efficient, high-quality service.
Overview
1
1
Certification
9
9
years of professional experience
Work History
General Manager
Pretzel Cafe
Greensboro, NC
09.2021 - Current
- Supported daily pretzel cafe operations and front-of-house service standards.
- Checked pretzel production, food quality, and café readiness during service.
- Coordinated vendor orders for timely delivery of supplies, conducted inventory counts, and maintained supply levels.
- Developed staff schedules, coached team members, and ensured shift coverage.
- Oversaw cash handling, POS reconciliation, and register controls.
- Resolved guest concerns and supported friendly customer service.
- Created detailed reports to track inventory management, analyzed sales data, and assessed product performance.
- Managed employee payroll and other personnel-related tasks.
Child Caretaker
Private Client
Greensboro, NC
04.2018 - 08.2023
- Coordinated school pickups, drop-offs, and transportation, ensuring timely arrivals for family schedules.
- Supported children with homework assignments, reading practice, and quiet study periods, enhancing their academic skills.
- Developed a positive and safe environment for multiple children ranging from 6 months to 12 years of age.
- Prepared nutritious meals and snacks for children, catering to dietary needs in a private client home.
Front Desk Receptionist
Comfort Inn & Suites
Greensboro, NC
01.2018 - 05.2019
- Greeted guests at Comfort Inn & Suites front desk, ensuring positive first impressions and guest satisfaction.
- Processed check-ins and check-outs using a hotel property management system.
- Resolved guest concerns and service requests with calm, attentive communication, enhancing overall guest experience.
- Handled room reservations, cancellations, and booking changes by phone and in person.
- Verified payment methods and posted charges to guest accounts accurately.
- Prepared shift reports, key packets, cash deposits, and front desk documentation, supporting efficient hotel operations.
Team Member
Express Clothing
Greensboro, NC
11.2017 - 01.2019
- Processed cashier transactions and efficiently managed returns to ensure customer satisfaction.
- Organized merchandise displays and racks to enhance visual appeal and facilitate customer access.
- Replenished inventory from stockroom and maintained organized backroom merchandise.
- Prepared packing slips, labels, and shipment details to ensure accurate and timely order fulfillment.
Education
High School Diploma -
Northwest Guilford High School
Greensboro, NC06-2017
Some College (No Degree) - Nursing Education
Guilford Technical Community College
Jamestown, NCSkills
- Restaurant operations
- Staff scheduling
- Payroll administration
- POS reconciliation
- Cash handling
- Inventory control
- Sales reporting
- Vendor management
- Employee training
- Team leadership and management
- Customer service
- Problem solving
- Conflict resolution
- Analytical thinking
- Clear communication
- Organization and time management
- Time management
- Consistently meet goals
Certification
- North Carolina Real Estate License, 2026
Timeline
General Manager
Pretzel Cafe
09.2021 - Current
Child Caretaker
Private Client
04.2018 - 08.2023
Front Desk Receptionist
Comfort Inn & Suites
01.2018 - 05.2019
Team Member
Express Clothing
11.2017 - 01.2019
High School Diploma -
Northwest Guilford High School
Some College (No Degree) - Nursing Education
Guilford Technical Community College