Open To Work
Valerie Waldrop
Management
Martin,TN
Summary
With a proven track record at Gould's Salon Spa, I excel in employee coaching and scheduling staff to boost productivity. I implemented upselling strategies, increasing sales by 20%. My leadership fosters a positive work environment, enhancing team collaboration and service quality. Skilled in POS system operation and promotions, I drive exceptional customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bartender Shift Manager
Moustos
Union City, TN
07.2024 - 12.2025
- Supervised daily bar operations and maintained service quality standards.
- Trained and mentored new bartenders on drink preparation and customer service.
- Managed inventory, ensuring timely restocking of beverages and supplies.
- Implemented efficient workflow processes to enhance team productivity during peak hours.
Photography Manager
Metrotech Automotive Group
Union City, TN
07.2023 - 02.2025
- Implemented quality control processes to maintain high standards in photographic outputs.
- Maintained an organized digital archive of images, ensuring easy accessibility for future projects or reference.
- Oversaw photography projects, ensuring alignment with brand standards and client expectations.
- Managed scheduling and logistics for photo shoots to optimize resource allocation.
- Developed training materials for junior photographers, enhancing team skill sets and productivity.
Shift Lead
Mojos Bar and Grill
Dyersburg, TN
12.2021 - 07.2024
- Coordinated team schedules to optimize staffing levels during peak hours.
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained new employees on service protocols and menu knowledge.
- Monitored cash handling procedures, ensuring accuracy in transactions and reporting.
- Resolved customer complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
Merchandising Manager
Acosta
Memphis, TN
07.2021 - 12.2021
- Developed merchandising strategies to enhance product visibility and drive sales growth.
- Analyzed market trends to optimize product assortment and inventory levels.
- Collaborated with cross-functional teams to execute promotional campaigns effectively.
- Managed vendor relationships to ensure timely product delivery and quality standards.
- Implemented process improvements that led to increased efficiency in merchandise placement.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
Salon Manager
Gould's Salon Spa
Memphis, TN
01.2019 - 12.2021
- Oversaw daily salon operations, ensuring high-quality service and customer satisfaction.
- Managed staff scheduling, optimizing team performance and service availability.
- Implemented training programs for new hires, enhancing skill development and service consistency.
- Developed marketing strategies to increase client retention and attract new clientele.
- Monitored inventory levels and ordered supplies, maintaining efficient stock management practices.
- Conducted performance evaluations, providing feedback to improve employee engagement and productivity.
- Fostered a positive work environment, encouraging teamwork and professional growth among staff members.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
Healing Arts Manager and Studio Supervisor
Delta Groove Yoga
Memphis, TN
02.2014 - 01.2019
- Led operational strategies to enhance customer satisfaction and retention rates.
- Developed and implemented training programs for staff to improve service delivery.
- Streamlined scheduling processes to optimize class availability and instructor assignments.
- Conducted performance evaluations, providing feedback to foster employee growth and development.
- Established partnerships with local businesses for cross-promotional events, boosting community engagement.
- Oversaw facility maintenance ensuring compliance with health and safety regulations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Office Manager and Client Coordinator
Push Pilates
Memphis, TN
02.2011 - 01.2017
- Coordinated daily office operations, ensuring efficiency and smooth workflow.
- Managed scheduling for staff and client appointments, enhancing time management.
- Oversaw inventory management, maintaining supplies and equipment for studio needs.
- Developed training materials for new hires, streamlining onboarding process.
- Assisted in marketing efforts by managing social media accounts and promotional materials.
- Facilitated communication between management and staff, fostering collaboration and clarity.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Salon Manager
SportClips Haircuts
Memphis, TN
03.2011 - 10.2016
- Oversaw daily operations, ensuring exceptional service and client satisfaction.
- Managed staff scheduling, optimizing team performance and coverage.
- Implemented training programs to enhance employee skills and service quality.
- Developed marketing strategies to increase client retention and salon visibility.
- Monitored inventory levels, ensuring product availability and minimizing waste.
- Conducted performance evaluations, providing feedback to support professional growth.
- Fostered positive relationships with clients, addressing concerns and building loyalty.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
Education
Massage License -
Massage Academy
Memphis, TN06.2016
High School Diploma -
Columbia Heights High School
Columbia Heights Mn05.2000
Cosmetology License -
Minnesota School of Cosmetology
Maplewood Mn04.2004
Skills
- Cleanliness standards
- Upselling strategies
- POS system operation
- Ordering supplies
- Scheduling staff
- Employee coaching
- Promotions and events
- Beverage making
Certification
- Certified ERYT Yoga Instructor and Teacher Trainer
- Certified PMA Pilates Instructor and Teacher Trainer
- Certified Thai Massage Therapist over 1500 hours of practice and study
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$45000/yr - $200000/yrTimeline
Bartender Shift Manager
Moustos
07.2024 - 12.2025
Photography Manager
Metrotech Automotive Group
07.2023 - 02.2025
Shift Lead
Mojos Bar and Grill
12.2021 - 07.2024
Merchandising Manager
Acosta
07.2021 - 12.2021
Salon Manager
Gould's Salon Spa
01.2019 - 12.2021
Healing Arts Manager and Studio Supervisor
Delta Groove Yoga
02.2014 - 01.2019
Salon Manager
SportClips Haircuts
03.2011 - 10.2016
Office Manager and Client Coordinator
Push Pilates
02.2011 - 01.2017
Massage License -
Massage Academy
High School Diploma -
Columbia Heights High School
Cosmetology License -
Minnesota School of Cosmetology