VALERIE WILLIAMS
East Hartford,CT
Summary
Resourceful professional with 20+ years of administrative and operations experience, including data integrity analysis, logistic coordination, with proven leadership in optimizing workflows and team management at USPS. Demonstrates strong document management, computer proficiency, and excellent communication skills. Holds advance degrees in Healthcare Administration and Business Management, ensuring compliance, confidentiality, effective patient and office support in dynamic, fast-paced settings.
Overview
29
29
years of professional experience
Work History
Manual Clerk
United States Postal Service
Hartford, US
06.2023 - Current
- Efficiently manage manual sorting and routing of mail and parcels to ensure timely delivery.
- Expert knowledge of postal schemes, regulations, rates, and administrative processes.
- Meticulously reconditioned damaged mail and filtered non-processable items, ensuring 100% compliance and quality standards.
- Prepares mail for delivery with proper labeling, ensuring timely dispatch of mail from case bins.
General Expeditor
United States Postal Service
Hartford, US
02.2021 - 06.2023
- Optimized 1 million plus mail pieces containerized high volumes delivery between the dock and work areas and determine the degree of utilization of mail loads to enhance operational flow.
- Coordinated activities with scanning functions and proper routing that ensured interdepartmental communication for improved coordination of productive mail flow operation.
- Oversaw operating inbound/outbound logistics for comprehensive record-keeping of trailers.
- Administered and ensured the security of mail loads controlled by locks and seals upon opening and closing, protecting the integrity.
- Maintained compliance with all dock safety procedures, monitored the securing of mail loads, and ensured the use of proper restraints.
Automation Clerk
United States Postal Service
Hartford, US
05.1997 - 01.2021
- Oversaw daily processing of high mail volumes running over 3 million mail pieces on automated machines utilizing advanced sorting systems, consistently achieving productive quality goals.
- Executed dual-pass induction on transport units, ensuring efficient entry into the distribution system.
- Sustained high data integrity and workflow efficiency proactively monitoring equipment, clearing mail jams, organizing work area, and executing precise sorting and tray procedures.
Union Steward
United States Postal Service
Hartford, US
03.2016 - 11.2020
- Enhanced communication channels by 50% and facilitated collaboration between the union members and leadership.
- Mediated disputes during disciplinary hearings, representing members effectively.
- Conducted investigations and interviews to support the grievance resolution process.
- Developed negotiation strategies with management for favorable grievance settlements.
- Enforced the collective bargaining agreements and advocated employee rights addressing workplace issues and filing grievances.
Education
Master of Science - Health Administration
Trident University International
Cypress, CA04-2026
MBA - Business Administration And Management
Trident University International
Cypress, CA04-2026
Bachelor of Science - Healthcare Administration
University of Bridgeport
Bridgeport, CT08-2020
Skills
- Project Presentation
- Team Leadership
- Active Listening and Collaboration
- Staff Management and Training
- Data Analysis and Documentation
- Confidentiality and Compliance
- Deadline Orientation
- Strategic Planning
- Workflow Optimization
- Computer Proficiency
- Medical Terminology
- Cash Flow Management
- Mail Sorting
- Postal Regulations
- Logistics Coordination
- Conflict Resolution
Highlights Of Career Achievements
- Developed and operated a competitive basketball organization, strategically planned/budget management, and boost membership by 30% over three years.
- Served as liaison with the computer system manager and outside consulting firm to coordinate the network.
- Optimized resource allocation across multiple projects, meeting all deadlines.
- Led a team of 20-30 employees, oversaw daily operations of department ensured timely task completion, and efficiently managed payroll and leave records.
- Improved mail processing efficiency by 10% under tight deadlines introducing a new multi-machine sorting plan, resulting in 0 dispatch delay.
- Developed a new marketing strategy, increased brand awareness, coordinated tournament logistics, travel arrangements, and practice scheduling for all teams.
- Provided emotional intelligence that cultivated a cohesive environment building strong relationships with clients.
- Achieved a 20% increase in customer satisfaction consistently delivering exceptional service resolving issue with empathy.
- Streamlined monthly invoice process with data automation providing maximum efficiency.
- Engineered data-driven insights from inventory reports that identified top-performing products and created growth reducing inefficiencies.
- Conducted rigorous data analysis and streamlined Large Market Inventory Reports, by implementing trend analysis, improving efficiency with sorts that captured rate action results.
Timeline
Manual Clerk
United States Postal Service
06.2023 - Current
General Expeditor
United States Postal Service
02.2021 - 06.2023
Union Steward
United States Postal Service
03.2016 - 11.2020
Automation Clerk
United States Postal Service
05.1997 - 01.2021
Master of Science - Health Administration
Trident University International
Bachelor of Science - Healthcare Administration
University of Bridgeport
MBA - Business Administration And Management
Trident University International