VALERIE W. RANDOLPH
Washington,DC
Summary
Innovative Patient Care – Case Manager - Customer Experience Manager with 13 years of providing service to clients enrolled in DC Medicaid.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Enrollment Specialist – Call Center – Customer Service – Remote
DC Recovery Alliance – You Count, LLC
02.2004 - Current
- Our company is contracted with DC and Federal government providing case management and life skill, and job training. Providing customer experience, registration. Our patients are enrolled 98% in DC Medicaid. Serving the underserved in Wards 7 & 8. We provide case management, supported employment, education obtaining GED. Working at the medical center, work at the check-in front desk for doctor’s appointment.
- Call-Center - Answering in-coming calls from a membership of 200,000 member in the Washington, DC area. When talking to the member, I am making doctor appointments, or taking a message from the patient to be directed to their doctor.
- The medical center also transfers paper medical records, that I scan and create electronic medical records. When the client needs to renew their Medicaid, I take all pertinent information for renewal.
- Providing case management support, I give clients a homeless indicator exam. This exam gives indicators of chronic homelessness. The assessment is Vi-Spdat the results are directed to Virginia Williams, family Resource Center to locate stable and permanent housing.
- Office Equipment
- Credible – The Case Management System used for clients in the DC and Federal Government
- Wits-Web - client information, emergency contact, resume writing, jobs applied.
- Call – Center
- Data entry
- Electronic Medical Records
Education
Bachelor of Arts - Hospitality & Tourism
Wilma Boyd College
Pittsburgh, PA05.1978
Skills
- Exceptional communication
- Reporting and analytics
- Documentation management
- Customer service expertise
Accomplishments
Volunteered every Saturday providing care to teenage mothers showing how to care for a baby, what the baby needs are what parenting programs that are available to assist with being a new mother. Presented an award for outstanding care and consideration for these young mothers.
Certification
Certified Recovery Coach providing case management to community medical centers. These patients are enrolled in Medicaid this is a service that the medical center provides to all patients.
Timeline
Enrollment Specialist – Call Center – Customer Service – Remote
DC Recovery Alliance – You Count, LLC
02.2004 - Current
Bachelor of Arts - Hospitality & Tourism
Wilma Boyd College