Valerie Zermeno
Corona ,CA
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2021 - Current
- Supervised daily operations, ensuring compliance with company standards and procedures.
- Trained and mentored team members to enhance service quality and efficiency.
- Managed inventory levels, coordinating restocking efforts to minimize shortages.
- Conducted performance evaluations, providing constructive feedback for employee development.
- Implemented new training programs to improve barista skills and customer engagement.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Education
Vetinarian Medicine
Arizona State University
Tempe, AZHigh School Diploma -
Santiago High
Corona, CA06.2021
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Conflict resolution techniques
- Strategic planning
- Shift reporting
- Team leadership
- Problem-solving
- Positive attitude
Timeline
Shift Supervisor
Starbucks
10.2021 - Current
Vetinarian Medicine
Arizona State University
High School Diploma -
Santiago High