Valerie Ann Ochoa
Dallas,TX
Summary
Dynamic professional with a proven track record at Oak Street Health, excelling in electronic health records and patient communication. Recognized for enhancing patient satisfaction through effective appointment scheduling and exceptional customer support. Adept at multitasking and fostering strong relationships, ensuring a seamless experience for all visitors and clients. Welcome Coordinator with background in creating warm, inviting environments for guests and clients. Known for maintaining high standards of professionalism while providing consistent courteous service. Skilled at logistical coordination, problem-solving, and building relationships. Contributed to improved customer satisfaction ratings in previous roles by ensuring all visitor needs were met promptly and efficiently.
Overview
14
14
years of professional experience
Work History
Welcome Coordinator
Oak Street Health
Dallas, Texas
07.2024 - Current
- Greeted patients and visitors warmly to create a welcoming environment.
- Managed appointment scheduling using electronic health record systems.
- Coordinated communication between patients and healthcare staff effectively.
- Ensured waiting area remained organized and comfortable for guests.
- Collaborated with team members to improve patient flow and satisfaction.
- Managed incoming phone calls from customers and addressed inquiries promptly.
- Scheduled appointments for visitors as required.
- Oversaw daily operations at the reception area and ensured quality service delivery.
Call Center Customer Service Representative
Dicker Staffing
Dallas, Texas
04.2011 - 05.2017
- Provided exceptional customer support through phone and email communications.
- Resolved customer inquiries and issues with professionalism and empathy.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Demonstrated excellent listening skills while interacting with customers.
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Updated customer accounts, addresses and contact information within call management databases.
- Consulted with customers regarding needs and addressed concerns.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
North Dallas High School
Dallas, TX05-2002
Skills
- Electronic health records
- Appointment scheduling
- Patient communication
- Reception operations
- Customer support
- Customer relationship management
- Multitasking abilities
Languages
English
Professional
Spanish
Professional
Affiliations
- Cooking/Baking
- Candy/Rim paste
- Reading
- Crafting
References
References available upon request.
Timeline
Welcome Coordinator
Oak Street Health
07.2024 - Current
Call Center Customer Service Representative
Dicker Staffing
04.2011 - 05.2017
High School Diploma -
North Dallas High School