Valerie Jean Isaac

* Provide customer service support by addressing client inquiries and resolving concerns in a timely and empathetic manner.
* Assist individuals in accessing services and resources to meet their healthcare needs.
* Collaborate with team members to ensure effective communication and delivery of support services.
* Maintain accurate records of client interactions and service requests.
* Apply problem-solving skills to identify solutions for clients facing challenges.
* Support clients by offering information and guidance on available assistance programs.
* Follow procedures to ensure compliance with organizational policies and confidentiality standards.
* Coordinate with other departments to facilitate comprehensive service delivery.

• Assisted clients in identifying community resources and connecting with appropriate services.
• Consistently manage over 50 calls per day
• Participated in professional development and training opportunities to enhance clinical skills.
• Developed and maintained strong relationships with community resources for successful referrals.

• Provided crisis counseling and intervention services to clients in emergency situations

Incorporate modifiers coded narrative diagnoses, and meticulously verify all diagnoses for completeness and accuracy

• Healthcare and medical billing, collections, denial remediation experience
• Medicare Experience with generic accounting, transactions, or medical billing systems
• Ensured precision of final claim submissions by cross-referencing account charges with relevant documentation
• Conducted diligent inquiries with healthcare providers and other pertinent personnel to acquire essential coding interpretations before proceeding with record abstraction
• Facilitate communication among patients, billing staff, and insurance carriers to ensure smooth coordination
• Achieved significant revenue growth and minimized number of unpaid and outstanding accounts by conducting thorough investigations of past-due invoices and delinquent accounts
• Performed medical code verifications and assessments to process over 200+ insurance claims daily
• Optimized process of staying up-to-date on CPT code changes and effectively communicating with IT department to update software that improve workflow and accuracy
• Gathered crucial information on patient policies and payment benefits from insurance companies
• Educated clients on extent of their coverage under benefits plans using easy-to-understand terminology
• Updated and accurately inserted patient and insurance data into company's computer system
• Gained knowledge of medical terminology for better understanding of medical procedures
• Organized team meetings to share agendas and project materials through precise communications
• Maintained commendable attendance record and cultivated reputation for punctuality and preparedness at work.