Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Valerie P. Turner

Atlanta,GA

Summary

Performance-driven, detail-oriented claims adjuster, with experience in residential property, CAT, flood, and fire claims.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Remote File Reviewer

Alacrity Solutions
08.2021 - 01.2024
  • Reviewed and analyzed up to 20 claims per day, including file materials, inspection summary, photo report, estimate, policy, declarations page, and endorsements
  • Reviewed policy coverage, damages, and supporting documentation provided by Field Adjuster
  • Assessed completeness of all case file materials provided by Field Adjuster and Policyholder
  • Rejected files with discrepancies back to Field Adjuster for modification and additional supporting documentation as needed
  • Followed up daily on prior files rejected, performing re-review and insuring all guidelines are met before moving file up to Carrier
  • Evaluated accuracy and quality of data entered into agency management system
  • Collaborated estimate, ensuring accuracy, uploaded supporting documentation including building code requirements, opening statement, policy declarations, endorsements when needed
  • Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards
  • Skilled at working independently and collaboratively in team environment

Remote File Reviewer

Sentry Claims
11.2021 - 11.2021
  • Reviewed 12+ hurricane IDA CAT claims daily for accuracy, including estimate line items, photos, and other documentation
  • Communicated with Field Adjusters as needed to request additional information
  • Verified coverage for named peril
  • Revised estimate when needed to add coverage, delete items from estimate when not applicable and/or add add allowances as needed
  • Checked claim queue via Inbox for new claims daily, revisiting and closing out claims that have been rejected for errors
  • Managed time efficiently in order to complete all tasks within deadlines

Property Claims Adjuster

First American Insurance
12.2019 - 07.2021
  • Managed 100's of individual property claims from notification to closure, investing necessary level of involvement required for each claim depending on nature, category, maturity, type, and quantum status of claim
  • Provided direction relative to most beneficial settlement alternatives and final disposition
  • Ensured that all claims were managed in compliance with regulatory requirements and company guidelines
  • Ensured compliance with established claims management procedures and quality controls
  • Promoted accurate claim reserving and recommended claim closure strategies

Property Adjuster

Frontline Insurance
03.2019 - 11.2019
  • Handled late reporting Hurricane Florence and Michael property claims and supplements
  • Communicated with Public Adjusters that represented homeowners
  • Proficiently used estimating software to review claim files and establish indemnity values of claimed damages
  • Affirmed and denied coverage based on facts and policy terms and conditions.
  • Participated in quality assurance file review sessions
  • Carefully reviewed claim information to verify accuracy and avert fraudulent claims

Education

Associate of Science - Business

Atlanta Technical College
Atlanta, GA
06.2009

Skills

  • Policy/Endorsement Interpretation
  • Quality Assurance
  • Teamwork and Collaboration
  • Dependability and Cooperation
  • Deadline Attainment
  • Adaptability and Flexibility
  • Critical Thinking
  • Written & Verbal Communication
  • Multitasking
  • Attention to Detail
  • Guidewire
  • Microsoft Office

Accomplishments

  • Reduced document errors 50% by implementing quality assurance procedures.
  • Achieved Meets or Exceeds evaluation by completing 98% of claims worked with accuracy and efficiency.

Certification

TWIA Level 1 and 2 Certification, USAA IA Certification, Ethical Principles Certification, Symbility, Xactanalysis, Payment Tracker, & Sketching

CE: Ethical Principles, Ethics for Insurance Professionals, Landlord and Homeowners Insurance Policies, and Farm, Crop, Flood Insurance

Timeline

Remote File Reviewer

Sentry Claims
11.2021 - 11.2021

Remote File Reviewer

Alacrity Solutions
08.2021 - 01.2024

Property Claims Adjuster

First American Insurance
12.2019 - 07.2021

Property Adjuster

Frontline Insurance
03.2019 - 11.2019

Associate of Science - Business

Atlanta Technical College

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Valerie P. Turner