Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Barista

VALERIYA NAUMCHUK

Mesa,AZ

Summary

Professional beauty care specialist with strong focus on delivering exceptional waxing services. Proven ability to enhance client satisfaction through meticulous attention to detail and personalized care. Reliable team collaborator known for adaptability and achieving consistently high results, displaying expertise in hair removal and skin care.

Overview

10
10
years of professional experience

Work History

BARISTA

Starbucks
01.2025 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.

WAX SPECIALIST/PEER WAX TRAINER

European Wax Center
03.2021 - 11.2024
  • Guaranteed client satisfaction before, during, and after service.
  • Maintained fantastic relationships with clients.
  • High product knowledge of in-center retail products.
  • Always hit my goal of reaching $10,000 in monthly sales, up to $12,000-$15,000 during busy months.
  • Trained twelve different Wax Specialists for multiple locations during my time as a Peer Wax Trainer (September 2021 - July 2023).
  • During my time as a Peer Wax Trainer, I ran monthly meetings and weekly one-on-ones with Wax Specialists, discussing goals and metrics, offering further education to struggling Wax Specialists, and discussing client satisfaction and how to build a clientele.
  • Trained all Wax Specialists in brow tinting while San Tan Village was used as one of the few trial locations.
  • Was the European Wax Center representative at career events for beauty schools such as The Studio Academy of Beauty, Avalon, and EVIT.
  • Proficient male brazillian/brazillian Wax Specialist, and the only Specialist to have ever offered the service at the San Tan Village Location (one year experience).

LEAD SERVER

First Watch
05.2019 - 02.2021
  • Ensured courteous service to customers.
  • Delivered food to customers promptly, ensuring food was always sizzling hot when dropped off at tables.
  • Communicated special requests for tickets to the kitchen, including modifications and allergies.
  • Followed proper safety standards when handling food, drinks and any kind of cleaning duties.

CAREGIVER ASSISTANT

Mariposa Point of Gilbert
03.2020 - 07.2020
  • Performed household chores to ensure cleanliness, safety, and livability.
  • Provided dignified care to residents in assisted living and memory care communities, including those with all stages of dementia and Alzheimer's disease.
  • Crafted activities enjoyed by the residents, with creative programs, including game nights, small concerts, game nights, makeover sessions, and physical activities, all during the height of Covid lockdown.
  • Assisted with residents' day-to-day basic functions such as planning appointments, assisting medical technicians and caregivers, as well as prepping and serving meals to those with high dietary restrictions.

CREW TRAINER/ASSISTANT MANAGER

McDonalds Corp.
12.2014 - 04.2019
  • Provided training on POS systems.
  • Increased employee retention by establishing a positive work environment and positive relationships with staff.
  • Promoted teamwork, customer focus, and commitment to meet performance metrics.
  • Resolved customer complaints, striving to resolve issues quickly and efficiently.
  • Held meetings with staff members to address and resolve issues with their performance at work.
  • Did weekly deposits.

Education

Esthetics -

Studio Academy of Beauty
Chandler, AZ

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Cash handling
  • Active listener
  • Cleanliness
  • Exceptional customer service
  • Team leadership
  • Adaptive and creative
  • Order taking
  • Cash register operation
  • Espresso machine operation
  • Safe food handling
  • Menu memorization
  • Hospitality service expertise
  • POS system operation
  • Coffee machinery
  • Professional demeanor
  • Fluent in Russian

LANGUAGES

Russian | Native
Ukrainian | Elementary

Timeline

BARISTA

Starbucks
01.2025 - Current

WAX SPECIALIST/PEER WAX TRAINER

European Wax Center
03.2021 - 11.2024

CAREGIVER ASSISTANT

Mariposa Point of Gilbert
03.2020 - 07.2020

LEAD SERVER

First Watch
05.2019 - 02.2021

CREW TRAINER/ASSISTANT MANAGER

McDonalds Corp.
12.2014 - 04.2019

Esthetics -

Studio Academy of Beauty

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VALERIYA NAUMCHUK