Valeriya Nyu

• Processed sales, returns, and online orders using POS systems
• Advised customers on product options and provided personalized service
• Collaborated with the team to meet daily and monthly sales targets
• Maintained a clean, organized sales floor and ensured product displays met brand standards

• Prepared and served a variety of beverages in a fast-paced environment
• Delivered excellent customer service and resolved issues with professionalism
• Maintained cleanliness and followed company hygiene protocols
• Managed lines and prioritized tasks during peak hours

• Provided administrative support to project managers and office staff in a construction office
• Answered phones, scheduled meetings, and coordinated contractor appointments
• Maintained accurate records of invoices, contracts, and supply orders
• Assisted with data entry, filing, and tracking project documentation
• Communicated with clients, vendors, and team members to ensure timely follow-ups
• Helped improve office workflow by organizing shared digital files and physical documents

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
• Processed phone and online orders, keeping food hot and fresh until picked up.
• Trained new baristas on company processes and product preparation.
• Followed operating instructions and troubleshot breakdowns, keeping equipment operational.
• Memorized or referenced readily accessible information to relay to customers.
• Prepared teas, coffee, hot chocolate, and other non-coffee drinks for customers.
• Operated cash registers and handled cash and card transactions.